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Most conversations about cloud and AI infrastructure in Europe start with risk - risk to core infrastructure, critical data and the services built on them. The more interesting question, however, is what happens when you look at tech and AI sovereignty as an opportunity. The organisations I speak with that are moving well on this are not just managing exposure. They are building something their customers and partners can see and trust. In regulated industries especially, that is starting to matter in procurement conversations. On 19 August, Futurice and UpCloud are hosting a breakfast in central Stockholm for senior leaders thinking about this strategically. Small group, cross-functional, real conversation. Participation is by waitlist. If this is the kind of question your organisation is navigating, the link is below. https://lnkd.in/dTXQT3QV

Klient stoi przy kasie i chce wykorzystać rabat. Aplikacja nie działa. Ktoś inny próbuje otworzyć zakupiony wcześniej bilet. Bez skutku. Dla użytkownika to nie „incydent techniczny”. To moment, w którym marka zawodzi. Nawet niewielkie awarie mogą oznaczać utracone przychody, frustrację klientów i wzrost ryzyka odpływu użytkowników do konkurencji. Podczas naszego webinaru „Proaktywny support produktów cyfrowych: jak nie tracić klientów?” pokażemy wraz z Gabriel Gawlik i Julia Dudziak-Dropko jak skutecznie zapobiegać takim sytuacjom dzięki profesjonalnemu supportowi, SLA, monitoringowi oraz wykorzystaniu AI i automatyzacji. 🚀 Zapisz się już teraz. ⬇️ Proaktywny support produktów cyfrowych – jak nie tracić klientów? https://lnkd.in/dF4X-vcb Serdecznie zapraszam!

Niedziałający produkt potrafi zniechęcić klienta na długo. W Future Mind a Solita Company od ponad 15 lat dbamy o niezawodne działanie aplikacji największych polskich marek i wiemy, że właściwy kierunek to wykrycie problemu, zanim zauważą go pierwsi użytkownicy. Podczas webinaru „Proaktywny support produktów cyfrowych: jak nie tracić klientów?" pokażemy m.in.: - Jak działa sprawny zespół supportowy 24/7 i jak reaguje na incydenty - Jaką rolę odgrywa SLA w długofalowej współpracy - Jak wykorzystujemy AI i automatyzację – od skracania czasu do przyczyny incydentu, przez wykrywanie patternów zdarzeń, po proaktywne wychwytywanie anomalii. O wyzwaniach i kulisach pracy opowiedzą Mariusz Fabiszewski, Gabriel Gawlik i Julia Dudziak-Dropko. 📅 Środa, 10:00, online. Link do zapisów https://lnkd.in/dy4JS-YP

Kwantumtechnologie voelde altijd als iets van over 10 jaar. Maar stiekem is het dichterbij dan je denkt. Zeker als het in de verkeerde handen valt. Neem het fenomeen 'nu stelen, later decoderen'. Encrypte data wordt vandaag al onderschept, met de bedoeling om die pas over jaren te ontcijferen, zodra kwantumcomputers daartoe in staat zijn. Meer weten over kwantumcryptografie en hoe je je organisatie erop voor kan bereiden? Lees het artikel op onze site. De moeite waard om te lezen voordat het onderwerp je overvalt: https://lnkd.in/eXc2xbnQ Hoe ga jij om met kwantumtechnologie? Laat het weten in de comments. #itasagreed #garansys #kwantumtechnologie #quantumtechnology

"Welche App ist das?" Das ist kein Witz. Das ist ein echter Satz, den ich einmal von einem IT-Leiter gehört habe — nachdem eine geschäftskritische Anwendung ausgefallen war. Nobody had managed it for months. Nobody knew who was responsible. And nobody had thought about it — until it stopped working. Das ist das stille Risiko des Applikationsdschungels: → Jede App, die läuft, hat irgendwann Support-Bedarf → Jede Integration, die nicht gepflegt wird, wird zur Schwachstelle → Jede veraltete Anwendung ist ein offenes Eingangstor für Angreifer Was guten Applikationssupport ausmacht: ✔ Vollständiges App-Inventar — man muss wissen, was läuft ✔ Klare Ownership — wer ist verantwortlich, wenn es brennt? ✔ Proaktives Patching — nicht erst nach dem Vorfall ✔ Nahtlose Integration — Apps reden miteinander, nicht aneinander vorbei Bei Getronics übernehmen wir App-Management, Dev-Support und Integration als Managed Service — damit eure Teams sich auf das Wesentliche konzentrieren können. Wie viele Applikationen laufen bei euch gerade? Und wisst ihr, wer für jede einzelne verantwortlich ist?

Every week I hear MSPs question whether they really have the right to win CSP deals against LSPs. And every week, partners using CSP Growth Engine prove that assumption wrong. This is just one example: £880k CSP opportunity identified in the first 2 hours of deployment. TWO HOURS. But the transaction is only part of the story. CSP is the door opener. It gives you the visibility and customer position to uncover what sits around the licence: → Services attach and the MCI funding availability to fuel it → Security, Azure, Copilot and upsell opportunity → Adoption and optimisation needs → Competitive technology displacement and Microsoft standardisation opportunities. → The next best customer conversation, backed by data. That’s why I get a little animated when I talk about what we’ve built. Because this isn’t about helping MSPs become licensing resellers. It’s about using CSP as the intelligence layer to grow the services business they already have the right to win. #CSP #MicrosoftGrowth #MSP #CSPGrowthEngine #MicrosoftPartner

Technology isn't the hardest part of AI transformation. Redesigning the organisation is. You probably didn't expect Leeds United to teach me something about enterprise AI. But here we are. After years of talking to business and technology leaders around the world, I realised the same rule applies on the pitch and in the boardroom. It's very hard to win trophies by just signing the biggest stars. It's equally important to build a team that knows the game plan, trusts one another, and plays with purpose. The same is true for AI. That's why, in Episode 01 of The Dean, I'm stepping onto the pitch – literally – to explore what it really takes to become an AI-centric organisation. Time for the post-match analysis. #TheDean

Los bancos no solo procesarán transacciones: procesarán decisiones. Haz clic y descubre qué significa esto para la competitividad del sector: https://lnkd.in/dgc93Cer #LetsGoBeyond

CSP deals aren’t won on price. They’re won on process. By getting involved earlier. Understanding the customer better. And leading with value — not a quote. As EA continues to give way to CSP, that creates a huge opportunity for services-led MSPs. You already own the customer relationship. You drive adoption. You deliver the services. You’re accountable for the outcomes. You have every right to own the commercial relationship too. But winning it requires a repeatable, scalable, value-first CSP motion. That’s what CSP Growth Engine provides — combining commercial intelligence, automation and expert-backed Microsoft expertise into growth platform that helps partners win more CSP, attach more services and operate the entire motion more profitably. In Microsoft’s growth-focused era, the partners with the best process will win. Want to see it in action? Reach out for a demo and free trial to prove the value. #CSP #MSPGrowth #MicrosoftPartner #MicrosoftCSP #Onyx

Which of your funds are quietly at risk, and can you actually trust the data behind that answer? Join us at Agents in Production, our AI Executive Briefing for financial services leaders, hosted with Salesforce and Slack. We'll go beyond the demos to the decisions that matter: what it takes to run agents safely and at a cost that holds at scale.📍 Salesforce AI Centre, London 📅 Tuesday 29 September. Register here by 25 September: https://lnkd.in/ePEwNir6 ⬇️ This is a taste of what we'll be showing live on the day.

This week, we had a discussion about why Edgecase is actually important to us. This was my honest answer. It's not because it looks good on a slide, or because "every company needs a flagship event" these days. It's because Edgecase is where we get to show, not tell. We talk a lot about cloud native, about doing infrastructure the right way, about being a real partner instead of just another vendor. Edgecase is the one day a year where we actually prove that. Where engineers from across the community stand on stage, sharing what they're actually building. Where customers and partners can ask us the hard questions face-to-face. I've seen this event grow from something we were proud to pull off, to something the community actually looks forward to. That shift matters more to me than any of the numbers around it. So this year again, we're putting in the work. Bringing the right people together in Hilversum on September 24. More info: https://lnkd.in/gfYjty4y Want a little push to grab your ticket? Drop a comment below, and I'll send you a discount code myself.

Episode 2 of Gerrit Learns Cloud Native security just dropped!! Last week: why Kubernetes is a target, where platform teams lose visibility, and why prevention alone leaves gaps. I asked. Marcel from Sysdig answered. This week: Marcel walks me through a real attack chain from initial foothold to persistent compromise. I watch, ask questions and quickly realise that this is way more complex than I first thought. Full episode linked in the comments! #cloudnativesecurity #kubernetes #cloudsecurity TrueFullstaq

A Family PIN Can Become a Company Risk A four-digit family PIN can become a company security decision. That sounds dramatic until you look at what a passkey can unlock. Many people share a personal phone or tablet with a partner or child. The family may know the device PIN because that is convenient at home. If a business passkey is then stored on that personal device, access to company systems may depend on the security of a device and PIN that the business does not manage. That does not mean personal devices or synchronised passkeys are always wrong. It means the choice should be deliberate and proportionate to the organisation’s risk. James Craddock challenged me on this point in our discussion because Microsoft’s default experience can make the easiest user choice feel like the approved business choice. They are not necessarily the same thing. Since 1 September 2026, users enabled for SMS or voice in Entra ID can be automatically enabled for passkeys and may be prompted to register one during MFA sign-in. Before that prompt becomes an improvised policy, decide which devices and passkey providers are acceptable. James and I cover the practical options in the full-length video and podcast from Get Support IT Services Limited. We have also created a free Guide to Microsoft 365 Passkeys to help businesses assess storage, recovery, offboarding and user communication in plain English.

A fake Microsoft sign-in page can look perfect. Your passkey can still know it is fake. I asked Rohan Lumer-Raybould the blunt question in this clip: if I already have a password, why do I want a passkey? His answer gets to the heart of phishing resistance. A password can be entered into the genuine website or a convincing copy. A passkey is bound to the correct domain. If the website is fake, the passkey refuses to authenticate there. It also avoids handing over a reusable secret that somebody can steal and try somewhere else. This became especially relevant on 1 September 2026, when Microsoft made passkeys the default authentication experience in Entra ID. Users enabled for SMS or voice may now be prompted to register a passkey during MFA sign-in. That prompt is the beginning of a security decision, not the whole decision. Businesses still need to think about trusted devices, passkey storage, recovery and weaker fallback methods. At Get Support IT Services Limited, Rohan and I explore the complete picture in our full-length video and podcast. We have also produced a free Guide to Microsoft 365 Passkeys for business leaders who want the practical detail without the cryptography lecture. A fake page can copy the branding. It cannot make itself the genuine domain.

The threat to America’s critical infrastructure is constant and there is an urgent need to deploy new capabilities to counter unmanned aerial threats and sophisticated cyber-attacks. At Cyber Fortress 25, General Dynamics Information Technology, Amazon Web Services (AWS) and the Virginia Army National Guard came together to demonstrate how DOGMA – our cutting-edge AI and cloud solution – can be used to protect Virginia’s critical infrastructure. The team successfully showcased how the solution can provide real-time visibility into aerial threats on a power grid and support coordinated response efforts. This is what bringing the latest technology to the mission looks like! https://lnkd.in/eXgWF6PJ

As our battlefield evolves, warfighters at the tactical edge need the latest technology to gain a decisive advantage in the fight. General Dynamics Information Technology is committed to this mission by making investments and rapidly iterating with partners to get innovation into the hands of the warfighter faster. During the Mobility Guardian 2025 exercise in Guam – a key location in the Indo-Pacific – we partnered with the Air Force and Google to demonstrate a mission-ready “cloud-in-a-box.” This solution enhances collaboration and accelerates decision making in environments where communication is restricted or even completely cut off. Exercises like this remind us of what’s possible when mission expertise and innovative technology come together. I am extremely proud of our GDIT team and our partners for delivering impact where it counts the most! https://lnkd.in/eAhshZmk

Go-live shouldn’t feel like a fire drill, but too often, it does. I’ve worked with enough IT teams in complex, highly-regulated environments to know where things typically break down. We built Day 1 Readiness to take the guesswork out of deployment and help programs launch with speed, clarity, and control. I break it all down in my latest blog. Read it here: https://lnkd.in/egHwAgJk

What separates a scalable Airtable system from one that eventually becomes fragile? In my experience, fragile systems usually have one thing in common. They only make sense to the people – or sometimes just the one person – who built them. That creates problems over time. One of the things I like about Airtable is that it's largely self-documenting. 💡 Yes, you can add code, but that code is visible within the system. It's also written in JavaScript, which means most developers will be able to understand and work with it. The other issue with fragile systems is the effect they can have on a business. 📉 They can damage the culture 📈 They can limit growth 🤝 They can make it harder to sell the business Sometimes, the people holding onto those fragile systems are simply trying to protect their own jobs. In the process, they're damaging the company as a whole. 🔒 A scalable system shouldn't depend on one person's knowledge. It should be something the business can understand, maintain and build on over time.

Airtable systems become fragile when too much of how they work is carried by one person. I’ve seen systems that look perfectly fine from the outside. The automations run, the reports get produced and the team knows how to get through the day. But when a process changes, a new person joins or something needs to be improved, the weakness becomes obvious. The business has to go back to the person who remembers why everything was built that way. That dependency creates risk. One reason I like Airtable is that, when it is built properly, it gives the business more visibility into how the system works. The structure is there to see, the logic is easier to follow and any code sits within the system rather than being hidden away somewhere only one person understands. Over time, fragile systems start affecting more than the workflow itself. 🔹 People feel blocked because they cannot change things confidently 🔹 Growth becomes harder because every improvement depends on one person 🔹 Handover becomes risky because the knowledge has never really left someone’s head Sometimes, holding onto a system can feel like protecting a role. But if the company cannot understand the system without that person in the room, it has become a business risk. A scalable Airtable system should be clear enough for the business to own, maintain and improve over time.

Mange selskaper bruker måneder – og store budsjetter – på forprosjekter og utredninger. Ofte involverer det mange i organisasjonen. Og det regnes på mulige effekter og konsekvenser. Det kan kjennes trygt å ha et solid underlag før man tar en beslutning. Men estimater og forventet effekt er teori, og gjenspeiler i liten grad virkeligheten. I tillegg har man ofte brukt opp store deler av budsjettet før implementering er i gang. Vi elsker å jobbe med kunder som vil det motsatte. Som tror på at den raskeste veien til innsikt er å teste i praksis. Ikke hodeløst og uten plan. Men med struktur og en stegvis tilnærming i bunn. Bygge opp systemet. Kjøre en pilot. Måle effekten. Sammen med Amedia gjorde vi nettopp det. På tre uker implementerte vi HubSpot og kjørte første kampanje. Teamet fikk erfaring med plattformen, ledelsen fikk se faktiske resultater – og vi fikk tydelige svar på hvor neste investering burde settes inn. Pilotene gir ofte mer enn hundre sider med analyser: ekte tall, ekte læring og en tryggere beslutning om veien videre. Les mer: https://lnkd.in/dPhSumfB _______________________________________ ➕ Spennende kundeproblemer ➕ Dyktige fagfolk ➕ Fleksibiliteten i HubSpot ＝ smart bruk av teknologi 💫 #hubspot #effekt #pilot

- Vi har store vekstambisjoner i årene som kommer, og da er det helt essensielt for oss å ha felles prosesser på tvers av merkevarene, og automatisere for å frigjøre tid, sier Sandra som er COO i AAPW. På få år har Aalesund Protective Wear AS vokst fra én til fem merkevarer. De selger både til bedrifter og privatpersoner. I Norge – og i utlandet. Med vekst følger også kompleksitet. Flere kundergrupper med henvendelser samme sted. Manuelle prosesser og punching i system. Henvendelser på e-poster og noe på telefon. Til fellespostkasser og personlige epostadresser. Og ikke minst: mange flere henvendelser. Derfor valgte AAPW HubSpot Enterprise som felles plattform. Første steg: Implementere Service Hub og sette opp integrasjon mot Business Central som kjernesystem. Nå har teamet én arbeidsflate, felles prosesser og rapportering som gir oversikt. Vi heier på norske selskaper, med lokale eiere som har store ambisjoner. Som skaper spennende arbeidsplasser og utvikler nye merkevarer. AAPW har tatt første steg for videre vekst. Les hele historien deres her: https://lnkd.in/dpEUd3th ______________________________________________ ➕ Spennende kundeproblemer ➕ Dyktige fagfolk ➕ Fleksibiliteten i HubSpot ＝ smart bruk av teknologi 💫

“If AI is the new internet boom…” AI Insights - Conversation 11 of 18 with Larry Garcia, co-founder of Strety fame. Here’s what we packed into our chat: - How Larry uses ChatGPT and Claude differently for writing, research, and creative problem solving - Why this moment in AI feels like being dropped into 1997 with the internet about to explode - The risk of vapourware and companies leaning on “AI” without delivering substance - Why hallucinations still demand experienced humans in the loop - How AI is accelerating product development by 20 to 30 percent inside real teams And as a disclaimer, we use Strety at First Focus every day - it’s become a core part of how we run the business. Big thanks again to The IT Nation and ConnectWise for having us in Orlando 😎

“People talk about AI making it easier to build software products, and I actually disagree.” AI Insights - Conversation 13 of 18 with Lee Silverstone, co-founder and CEO of zofiQ. Here’s what we packed into our chat: - How he's started 3 software companies by the age of 33 🤯 - Why training on historical service actions beats building manual workflows - The difference between real AI engineering and slapping an LLM onto a feature - Why AI is making great software harder, not easier, to build - How the MSP community helped turn zofiQ into Lee’s fastest-growing company yet - The frustration with vendors misusing “AI” and overstating what their tools can do Big thanks again to The IT Nation and ConnectWise for having us in Orlando 😎

How is #AI affecting you? Here is an article I wrote over Thanksgiving on some thoughts after seeing all the news on the CNBC article topping #BusinessNews Thanksgiving Eve. I even stuck with the topic and made a 100% #AIVideo generated with it. This Thanksgiving, I want to take a moment to express my deep gratitude for the amazing team, loyal clients, and supportive community that make our business journey possible. Every success and new challenge reminds me how fortunate I am to work alongside such dedicated professionals and to serve clients who trust us with their missions. Your partnership, feedback, and collaboration drive our innovation and give true purpose to our work. As we wrap up our time with family and friends, I’m reflecting on the importance of human connections—whether building technology solutions together, solving unique client challenges, or leaning on each other to navigate an ever-evolving business landscape. Thank you for letting us be part of your story, and for inspiring continuous growth in everything we do. This year, I’m excited to share my new LinkedIN article that highlights the “two sides of the iceberg” in AI, based on groundbreaking recent MIT Sloan School of Management and Massachusetts Institute of Technology research. These studies show that while AI is rapidly automating routine work, it’s ultimately amplifying the value of human creativity, empathy, and leadership. I believe we all have reason to be optimistic and grateful for the unique strengths we bring to our teams, clients, and communities. Happy Thanksgiving and enjoy the read! Orange County Chamber of Commerce New York Dutchess County Regional Chamber of Commerce DUTCHESS COUNTY BAR ASSOCIATION Orange County Partnership Construction Contractors Association of the Hudson Valley Council of Industry