B2B ad examples

‘Meer tijd voor de klant en empathie, nu meer dan 90% van de repeterende vragen automatisch worden afgehandeld.’ Mooi gesprek met CM.com co-founder en CCO Gilbert Gooijers en Lucardi Juwelier over hun recente stappen op het gebied van AI op de helpdesk. Natuurlijk met HALO.

71 AI agents resolving 60-70% of all chat inquiries fully automated. With a peak of 91% on “Where is my order?” questions resolved by AI. And; Phone calls reduced by 6% (from 22% to 16%) thanks to faster chat-based support. Who doesn’t want that? This afternoon we organise our client event: Human After All, with hundreds of existing and new HALO clients in a room, it will be a very inspiring event. On stage many clients sharing their experiences and colleagues sharing our latest AI updates from our Research and Development department. Not everybody can fit in the room, so part of the program will be broadcasted through a live stream. What we won’t stream is the great story of YourSurprise, that’s why I’m already sharing it here online: https://lnkd.in/ebz2dUsS This is a great example of how agentic AI can scale customer experience without losing the human touch. Key results highlighted in the story: • 71 AI agents powering scalable, international customer service • 60-70% of all chat inquiries fully automated • 91% of “Where is my order?” questions resolved by AI • Phone calls reduced by 6% (from 22% to 16%) thanks to faster chat-based support

Every customer deserves the attention of a dedicated CSM - not just your top accounts. There’s a lot of risk (and a lot of opportunity) sitting in your scaled customer base, unloved, untapped, and waiting to be managed better. With Hook, now they can be. Our AI agents read every signal, spot risks and upsells, and can act automatically… or with a CSM approving every action. So every customer gets the right touch, at the right time - without adding headcount.

Sales drives topline growth. Renewals protect it. Hook equips your team to secure every renewal and expansion opportunity at a fraction of the cost of headcount. The ROI speaks for itself.

UK manufacturers need better tools if they're expected to juggle high purchase volumes, production and quality. In our session this week, we'll take a look at how to see how DocuWare empowers: - Faster approvals that keep work moving. - End‑to‑end traceability by part/lot/serial and instant retrieval for simpler audits. - And a deeper understanding the content, context and relationships across things like contracts, work orders and inspection results through our new AI assistant, DocuWare Aura. Unlock a better way to work here: https://lnkd.in/eJMw27Hj

Most AI-built integrations are a black box. It runs, but nobody can open it, check it or trust it in production. Frends MCP builds a glass box instead. Describe what you need in plain language. Get back a real, governed BPMN process, visible from every angle in the Process Editor. The demo: – Read new invoices – Extract the amount – Post it to the ERP – Flag anything over €50,000 for approval in Teams Built in minutes, from one sentence, and every shape still there to inspect afterward. Need a change? Just ask again. The AI keeps working in the open, every step clear to see. Works the same way for finance, supply chain, HR, sales, operations and IT. AI that builds, in full view. That's Frends MCP. See how it works: https://lnkd.in/e2xfrDkr

📍 Gdańsk, widzimy się 21 października! Jak wykorzystać AI w obsłudze klienta tak, żeby faktycznie usprawniała pracę, a nie tylko dobrze wyglądała w prezentacji? 🤖 Podczas kolejnego spotkania Daktela on Tour pokażemy, jak projektować nowoczesną obsługę klienta, w której AI działa tam, gdzie ma sens, a człowiek pozostaje tam, gdzie jest naprawdę potrzebny. 🎯 W programie m.in.: ✅ praktyczne zastosowania AI i automatyzacji w Contact Center, ✅ sposoby na odciążenie konsultantów z powtarzalnych zadań, ✅ inteligentny routing i efektywne łączenie automatyzacji z obsługą przez człowieka, ✅ LIVE: „Kto Cię obsłuży - człowiek czy AI?” - pokażemy cały proces na żywo. 📅 21 października 2026 📍 Grano Hotel, Gdańsk/ Webinar on-line Dla uczestników wydarzenia w Gdańsku przygotowaliśmy również lunch, networking oraz pakiety powitalne. 🎁 Udział jest bezpłatny. Możesz dołączyć stacjonarnie w Gdańsku lub online na pierwszą część wydarzenia. 👉 Link do rejestracji oraz pełna agenda znajduje się w komentarzu Jeśli odpowiadasz za obsługę klienta, sprzedaż, Contact Center lub rozwój procesów w swojej firmie - zapraszamy! #DaktelaOnTour #Gdańsk #ContactCenter #CustomerExperience #AI #Automatyzacja #ObsługaKlienta

Vertriebsleiter aufgepasst 👀 Plant ihr die Einführung eines CRM oder kämpft ihr bereits mit geringer Akzeptanz im Vertrieb? Viele CRM-Projekte scheitern nicht an der Software, sondern an fehlenden Voraussetzungen im Team. ✅ Prüfe mit dem kostenlosen 10-Punkte-Check, ob dein Vertrieb CRM-ready ist und vermeide typische Fehler schon vor dem Start.

Shortlisting search and product discovery vendors? Most demos look the same. Coveo received 4.5 out of 5 across 296 reviews, and has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Search and Product Discovery for the third consecutive year. Download the report to compare the vendor landscape and make a more informed technology decision.

Teleperformance cut contact-center training documentation from 5+ days to 2 hours. Your contact center is hiring faster than your training team can build. Every process change means rebuilding simulations by hand. Every new client launch means months of curriculum work. More trainers isn’t the only fix. They didn’t hire their way out. They changed the system. → Capture expert knowledge without pulling SMEs into weeks of meetings → Get agents practicing in realistic simulations before their first live call → Keep training current when processes and systems change Get the free guide with both frameworks ↓

Your contact center is hiring faster than your training team can build. More trainers isn’t the only fix. Teleperformance and ResultsCX hit the same wall. Every process change meant rebuilding simulations by hand, and every new client launch meant months of curriculum work. They didn't hire their way out. They changed the system and cut curriculum build time from 12 weeks to ~4. → Capture expert knowledge without pulling SMEs into weeks of meetings → Get agents practicing in realistic simulations before their first live call → Keep training current when processes and systems change Get the free guide with both frameworks ↓

Docker AI Governance lets you define the rules once and enforce them automatically across every machine.

Hardcoding credentials into agent definitions leaves them exposed to every tool the agent touches. Episode 4 of our exclusive CISO panel web series breaks it down. Watch episode 1 free, then sign up to unlock all episodes.

Localization backlogs are usually built around pages. Rutva S. argues for building them around 𝒖𝒔𝒆𝒓 𝒋𝒐𝒖𝒓𝒏𝒆𝒚𝒔 instead - with a simple framework for scoring what to translate first. Rutva wrote a practical guide you can apply to your own localization priorities. 👉 https://lnkd.in/dgbFD8ex

Some partnerships are chosen once. The best ones get chosen again and again 🤝 At #LocWorld56 in Vancouver, Jose Palomares (Sr. Director, Global Experiences at Coupa) and Serhiy Dmytryshyn (Founder of Crowdin) will share the story behind the Coupa and Crowdin partnership – what makes it work, how it has grown, and what they have learned along the way. 🎤 Choosing Each Other Every Time: The Coupa & Crowdin Success Case 📅 Tuesday, October 20 🕞 3:30-4:00 PM 📍 Track A, Session A3 If you are at LocWorld, come to the session and stop by our booth afterward to keep the conversation going. See you in Vancouver!

Al zo'n twintig jaar houd ik me bezig met de vraag welke taken we aan een machine kunnen overdragen en welke niet. Meestal is dat een technische of een filosofische discussie. Bij bezwaar- en beroepsprocedures voor overheden is deze vraag actueel, relevant en de machine kan ook hier mogelijk helpen. Tegelijkertijd zijn er wel kaders. Wie dit werk dagelijks doet, herkent het beeld zeker. De inhoudelijke afweging in een dossier vraagt ervaring, tijd en aandacht. Het werk eromheen is grotendeels repeterend. Bijvoorbeeld dossiers ordenen, stukken opzoeken, samenvatten en standaardpassages opstellen. Daar verdwijnt een flink deel van de dag in, terwijl de werkvoorraad blijft groeien. Dat maakt dit een interessant testgebied voor Agentic AI. De afweging zelf blijft bij de behandelaar, want daar hoort die te liggen. Wat wel kan, is de voorbereiding ondersteunen en zichtbaar houden hoe een voorstel tot stand is gekomen. Samen met Blueriq en Nebul hebben we vanuit Deloitte rondom dit thema een pilot gedaan. Agentic AI in combinatie met een deterministische procesengine, zodat elke stap lokaal en onder eigen regie blijft. Op dinsdag 29 september om 16:00 gaan Frank van den Hul en ik hierover in gesprek. Aanmelden: https://lnkd.in/edCqu865 #AI #explainableAI https://lnkd.in/edCqu865 #AI #explainableAI

Every new trading partner, channel, and fulfillment workflow adds complexity. Learn how leading organizations simplify operations.

Dialpad is named a Visionary in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service. Access the report to review the UCaaS market, evaluation criteria, and provider positioning.

I built 6 Super Agents inside ClickUp to get my week back. Renewal tracking. Scoping summaries. Approval routing. Partner opportunity support. Leadership reporting. Meeting note cleanup. Individually, these were important tasks, but not a single one needed me to personally do it. Collectively, they were chewing through 9 hours of my week. Now my agent team has reduced that same work to 2.5 hours. That’s a 72% reduction in admin time, but the real win is that I have the bandwidth for better customer conversations, better team coaching, and more time spent scaling what’s actually working. This is the part of AI adoption I think more leaders should care about. Not “can it do something impressive?” Can it reliably take recurring operational weight off your calendar so you can spend your time where leadership actually counts? See the full story here! https://lnkd.in/gvq3b59u

Evaluating a UCaaS platform? Review the 2026 Gartner® Magic Quadrant™ and see how providers are assessed on Ability to Execute and Completeness of Vision. Dialpad is named a Visionary in the report.

I run the ClickUp Help Center and the product expands almost daily. The hardest part was never the writing. It was finding out a feature shipped, then piecing together what it actually did from scattered threads and three different PMs. Most of my week went to that. So we built a chain of Super Agents to handle the piecing together. They watch release work, spin up Help Center tasks from the threads that matter, assemble the product brief, and hand me a scoped draft. I read every one, fix what's wrong, and publish. The judgment call is still mine. Publishing a major feature went from 3+ hours to 1. The prep work that used to fill my week now takes a morning. The bottleneck was never how fast I could write. It was how long it took me to understand what I was writing about. Fixing that upstream is what changed the math. https://lnkd.in/g3hP6Vyg

Your Monday morning shouldn’t start with five logins. CentrePal brings your customer conversations, context, and telephony together in Microsoft Teams, so your team can spend less time switching between systems and more time solving what matters. Open Microsoft Teams. Start working.

One call. One answer. That's what real resolution looks like. Book a Demo and see how CentrePal makes it possible.

Are scattered emails, comments and follow-ups slowing down your publication approvals? Centralize reviews, feedback and approvals so your team can spend less time coordinating the process and more time moving publications forward. See the platform in action now