iorad

Teleperformance and ResultsCX rebuilt frontline training around one idea: build systems, not bottlenecks. This free guide shows how Teleperformance and ResultsCX rebuilt frontline training around one idea: build systems, not bottlenecks. You'll see the real workflows behind faster curriculum builds, better-prepared agents and lower early attrition, laid out as steps you can adapt this quarter. → How one SME's workflow became live training content in under a week → How simulated practice cut early attrition in a side-by-side pilot → How to use one piece of content across onboarding, practice and on-the-job support Download the guide free ↓

Your contact center is hiring faster than your training team can build. More trainers isn’t the only fix. Teleperformance and ResultsCX hit the same wall. Every process change meant rebuilding simulations by hand, and every new client launch meant months of curriculum work. They didn't hire their way out. They changed the system and cut curriculum build time from 12 weeks to ~4. → Capture expert knowledge without pulling SMEs into weeks of meetings → Get agents practicing in realistic simulations before their first live call → Keep training current when processes and systems change Get the free guide with both frameworks ↓

Teleperformance cut contact-center training documentation from 5+ days to 2 hours. Your contact center is hiring faster than your training team can build. Every process change means rebuilding simulations by hand. Every new client launch means months of curriculum work. More trainers isn’t the only fix. They didn’t hire their way out. They changed the system. → Capture expert knowledge without pulling SMEs into weeks of meetings → Get agents practicing in realistic simulations before their first live call → Keep training current when processes and systems change Get the free guide with both frameworks ↓

Take a look inside the training playbook two global BPOs use to ramp agents at scale. This free guide shows how Teleperformance and ResultsCX rebuilt frontline training around one idea: build systems, not bottlenecks. You'll see the real workflows behind faster curriculum builds, better-prepared agents and lower early attrition, laid out as steps you can adapt this quarter. → How one SME's workflow became live training content in under a week → How simulated practice cut early attrition in a side-by-side pilot → How to use one piece of content across onboarding, practice and on-the-job support Download the guide free ↓

Teleperformance took contact center training from months to days. Here's how. 👇 20%+ gains in frontline attrition. Hundreds of agents, completely different tech stacks, zero added L&D headcount. And they're not stopping there — they'll walk through where this system goes next as they keep scaling. That's the playbook the training leaders at Teleperformance and ResultsCX are breaking down live, September 17th. If you're building training for a BPO or contact center, you won't want to miss this. Sign up below.

Stop building your BPO training program from scratch. Steal the playbook instead. On Sept 17th, training leaders at Teleperformance and ResultsCX are breaking down exactly how they took contact center training from months to days. Here's what they're covering: ➡️ How that shift translated into 20%+ gains in frontline attrition ➡️ How they're running this across hundreds of agents on completely different tech stacks, without adding a single L&D headcount ➡️ Where they're taking this system next as their organizations keep scaling If you're building training for a BPO or contact center, you won't want to miss this. Save your spot👇