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Most service teams track first response, resolution, and SLA closely. Fewer know what those numbers look like for comparable teams. The Customer Service Benchmark Report '26 sets the context.

The report calls it the new operating model for customer service. 1.2 billion tickets show where AI carries the volume, where people take over, and how resolution times differ across the mix.

Get a clear view of what matters now: the right business cases, the right operating model, and the right foundation for agentic AI.

Agents are breaking your software. The old architecture was never intended for them. GTM needs a new architecture.

Welk werk blijft bij jullie liggen? Specsheets, orders uit de mail, klantvragen? Vink het aan en zie in 1 minuut welke digitale collega daarbij past en hoeveel tijd het scheelt.

Heb je een IT-afdeling nodig voor een digitale collega? Nee. Tribers bouwt hem en sluit hem aan op jullie systemen. Van je team is vooral kennis van het werk nodig. Wat er met jullie data gebeurt en wat het kost? Lees alle antwoorden op de pagina.

PHP ma ostatnio gorący okres: krytyczne luki, pilne aktualizacje, administratorzy na pełnych obrotach… Krótko mówiąc - dzieje się. W AMODIT też mamy sporo na głowie, na szczęście PHP nie jest jedną z tych rzeczy. 😎 AMODIT działa bez PHP. Za to z automatyzacją procesów biznesowych radzi sobie całkiem nieźle. 😉 👉 Odkryj AMODIT: https://lnkd.in/dYiybezm #AMODIT #Cybersecurity #LowCode

One order ID, full traceability: from order event to completed print job, including automatic rerouting to a backup printer. See error recovery in action on 4 November.

Weak signal turns a webview paywall into "This page can't be loaded". Native paywalls with offline fallback still show up.

Order released, but your warehouse still prints by hand? See how to route pick lists and labels automatically with AI, ezeep MCP and REST APIs. Live on 4 November, 14:00 CET.

Worried a migration will break things for users? BibleChat moved 500K DAU and got zero complaints.

Get granular, numbers-backed CX insights and analysis. Without the manual taxonomy work. Chattermill plugs straight into the customer data you’re already collecting on Qualtrics or Medallia. No migration. No need to replace the tools you already use.

Qualtrics and Medallia both still run on rule-based, manually maintained NLP. That means eight-month taxonomy builds and a long sign-off queue for every change. Chattermill replaces that layer with AI-native analysis. No taxonomy to build before you see a result: just granular, numbers-backed customer insight, without months of manual taxonomy work.

I remember my first forecast meeting. It's a horrible meeting. It's stressful. Nobody wants to explain why they failed to close the deal they promised to. Why they are not meeting quota. No other profession has this type of meeting. not marketing. not product. not engineering. Trust me I've been to all the other meetings. None come close. I also remember the top seller in that meeting. He was already at 200% of quota mid-quarter. He logged in with his camera off. He was the first to speak and he left the meeting after he finished talking (idk where, maybe he went golfing…). That's the life of being a seller. It's a rollercoaster. You're either at the top and answer to no one, or at the bottom, scared of losing your job. That was the moment I thought there must be a better way. Backdrop is the outcome of that moment. Try it -> https://lnkd.in/dukegyRm

🎉 Der baramundi Proactive Hub ist da. Für weniger Routine und mehr Zukunftsprojekte. Statt Tickets zu priorisieren, Störungen zu beheben und Risiken mühsam zu identifizieren, solltest du deine Zeit für die Projekte nutzen können, die dein Unternehmen wirklich voranbringen. Genau dabei unterstützt dich der baramundi Proactive Hub. Mit proaktiven Insights und intelligenten Handlungsempfehlungen hilft er dir, Risiken frühzeitig zu erkennen, fundierte Entscheidungen zu treffen und Problemen einen Schritt voraus zu sein. Denn erfolgreiche IT-Organisationen definieren sich nicht über die Anzahl geschlossener Tickets, sondern darüber, wie aktiv sie die Zukunft gestalten. Der Proactive Hub unterstützt dich dabei: ✅ Strategische IT-Projekte voranzutreiben ✅ Innovationen schneller umzusetzen ✅ Ressourcen gezielter einzusetzen ✅ Risiken frühzeitig zu erkennen und proaktiv zu handeln 👉 Jetzt kostenfrei testen und selbst überzeugen: https://lnkd.in/dQGM77yw

PSV 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗵𝗮𝘀 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱 𝘁𝗵𝗲 𝗕𝘂𝗻𝗱𝗲𝗹𝗶𝗻𝗴 𝗔𝘄𝗮𝗿𝗱 🏆 One of the largest business clubs in the Netherlands, connecting entrepreneurs across the region every day. And that’s where we found each other six years ago: PSV and Bundeling started from the same idea, bring people together and make their community stronger. What makes it work isn’t the platform on its own. It’s that we keep challenging each other to get the most out of it. PSV Business treats the app as the starting point for everything they do towards their partners. You see it best around the business away trips. No loose emails or printed programmes, but tickets, programmes, guest lists and last-minute updates all bundled into one overview members carry in their pocket. That saves both the club and its partners time, and makes everything that bit easier. That’s what the award is really for. Not the platform itself, but the way PSV Business put it to work, and the trust behind this collaboration for years. On to an even stronger network. 💙

Quanto tempo impiega il tuo team IT a gestire ogni richiesta di assistenza? Con Deepser, semplifica la gestione dei ticket, automatizza le attività ripetitive e riduci i tempi di intervento. Scopri come rendere più efficiente il tuo team. Prova Deepser gratis!

❌ L’assegnazione manuale dei ticket, le richieste ripetitive e i workflow scollegati rallentano il lavoro. ✅ Deepser AI categorizza, prioritizza e assegna automaticamente i ticket, così il tuo team IT può concentrarsi sulla risoluzione dei problemi invece che sulla gestione dei ticket.

🌱 baramundi wächst. Und mit uns die Möglichkeiten für moderne IT-Teams. Je mehr Endpoints, Anwendungen und Anforderungen dazukommen, desto schwieriger wird es, den Überblick zu behalten. Genau hier setzt der neue baramundi Proactive Hub an. ✅ Risiken erkennen, bevor sie zum Problem werden ✅ Wichtige IT-Insights automatisch priorisieren ✅ KI-gestützte Guidance für schnellere Entscheidungen ✅ Mehr Transparenz über die gesamte Endpoint-Landschaft So können IT-Profis ihre Zeit dort investieren, wo sie den größten Mehrwert schafft: in strategische Aufgaben statt in reaktive Fehlerbehebung. https://lnkd.in/dQGM77yw

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Accelerate order processing and eliminate manual data entry. Improve order accuracy, reduce fulfillment delays, and protect revenue with AI-driven automation integrated into your ERP.

Cut Accounts Payable costs and eliminate manual invoice data entry. Improve accuracy, reduce processing time, and gain full visibility into your AP workflows - with seamless ERP integration.

Saying yes to a bid based on capacity you can't verify isn't optimism. It's risk. Most project plans treat availability as binary: available or not. But there's a big difference between assumed, requested, promised, and actually confirmed capacity. The Confirmed Availability Index (CAI) helps organizations measure how much of their planned capacity is truly validated before commitments are made. Because hope isn't a resource strategy. Learn how the CAI framework can strengthen bid and project decisions. 📄 Download the framework. 👇

Wondering how AI can improve your documentation portal? Explore how AI-powered portals can simplify information retrieval, enhance self-service, and improve the customer journey.