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Only 4% of firms can accurately forecast workforce capacity 12+ months ahead as client demand changes. Yet taking on larger, more complex opportunities depends on both. Explore the data behind the next operating era for ambitious professional services firms.

Bijna niemand wil écht klantgericht zijn. Wat men wil, is geen gezeik. Klantgerichtheid wordt vaak verkocht als iets zachts. Empathisch. Lief. Maar in de praktijk betekent het iets veel harders: 👉 verantwoordelijkheid nemen voor keuzes die je zelf hebt gemaakt. De levertijd die marketing belooft. De retourflow die finance heeft dichtgetimmerd. De policy die ooit logisch leek, maar nu klanten frustreert. En wie vangt dat op? Niet het MT. Niet de roadmap. Maar de inbox. Customer service is de plek waar organisaties hun eigen beslissingen terugzien: onverdund, zonder PowerPoint en met emotie. Daarom is het zo ongemakkelijk. Want (oke, bijna) elk ticket stelt dezelfde vraag, steeds opnieuw: “Was dit echt de juiste keuze?” Niet voor efficiency. Niet voor marge. Maar voor de relatie. De meeste bedrijven lossen liever het ticket op dan die vraag onder ogen te zien enn precies daar zit het verschil tussen service als kostenpost en service als groeifactor. Niet in hoe goed je antwoordt, maar in hoe vaak je bereid bent je eigen keuzes te herzien. Dan is het geen customer service meer, maar samen ergens aan bouwen! #customer #service #CS #support #ecommerce #data #inzicht

Werken in Audit, Tax en Advisory doe je niet alleen. Je maakt deel uit van een team waarin samenwerken en elkaar helpen vanzelfsprekend zijn. 🤝

Q4 komt eraan. Is jouw klantenservice klaar voor de drukte? Meer bestellingen betekenen vaak ook meer klantvragen. En die wil je snel en goed beantwoorden. Extra mensen aannemen kost tijd. Alles zelf opvangen vraagt capaciteit die je misschien niet hebt. Customer Happiness Team ondersteunt jouw klantenservice wanneer jij extra capaciteit nodig hebt. Zo help je klanten goed, ook tijdens de drukste periode van het jaar.

As client demand shifts across markets and regions, the firms with the clearest view of their workforce are the ones winning the most complex, high-value work. Most are still flying blind beyond six months. See the full picture and where the gap between ambition and delivery is widest.

CEOs often underestimate their company’s exposure to critical minerals shortages. New BCG research highlights how overlooked “mosquito minerals” can leave companies exposed to supply disruptions, even when they buy almost none of these materials directly Read more.

You love to see it! 👏 At Brightflag we like to say there are three components to legal teams realizing continuous improvement: ✅ Ambition to improve through new ways of working. ✅ Great software that’s easy to implement and use. ✅ A trusted guide to help you make the right decisions. This last point is essential. Experienced legal operations leaders know they need a partner who can help them to harness the power of software to deliver on their ambition. That's Brightflag customer success. #legalops #legaltech #customersuccess

"What would have taken me 4-5 hours was completed in about 20 mins." A legal ops leader faced a last-minute question that required analyzing a full year of invoices. They used Brightflag to structure and pull the underlying data, then Claude for the analysis. Twenty minutes later, they had their answer. The productivity gain is impressive, but it isn't what stands out to me the most. It's that Brightflag plus Claude is 1+1=3. Architecture in action. Without Brightflag as the system of record, there would be nothing for Claude to work with. Garbage in, garbage out, no matter how powerful the model. This is the argument we make in our white paper: that AI builds on systems of record. When matter, vendor, and spend data is governed, AI supercharges it. The 20-minute win wasn't luck. It was architecture. #legalops #legaltech #generalcounsel #inhousecounsel

How can industrial companies turn customer-specific services into real competitive value? Kitting, labeling, inventory management or flexible delivery can strengthen customer relationships, but unmanaged service offerings can also increase complexity and cost. Our Point of View “Improving Supply Chain Capability: Creating customer-oriented capabilities” explores how a structured approach can help companies prioritize value-added services, improve customer satisfaction and better capture their commercial potential.

Vous envisagez de céder votre entreprise ? Nos experts vous conseillent sur le plan fiscal, juridique et patrimonial pour optimiser la valorisation de votre entreprise et sécuriser votre projet. Anticipez votre cession et préparez sereinement la suite.

Votre entreprise a une valeur. Votre cession aussi. Préparer sa cession, c’est anticiper les enjeux fiscaux, travailler la valorisation de son entreprise et structurer son projet suffisamment en amont. Entourez-vous des expertises dont vous avez besoin pour valoriser votre entreprise et préparer la suite : comptabilité, évaluation, droit, stratégie, gestion de patrimoine et conseil RH. Échangez en toute confidentialité avec un expert.

Moving from AI pilots to enterprise-wide scale remains a challenge. What does it take to successfully scale AI?

Higher productivity doesn’t automatically mean higher business value. Discover how organizations can bridge the gap.

Keep startup, CQV and routine work moving by placing experienced specialists into validation, QA and engineering roles when you need them most.

How does Eli Lilly compare on operational excellence? Explore the five challenges that limit performance — and learn how CAI helps organizations close the gap and lead with confidence.

Behind on billable hours? Most attorneys find out at month-end, when it's too late to catch up. The same goes for low retainers, past-due invoices, and matters that have quietly gone stale. CARET Command keeps those numbers and warning signs in view all day, so you can adjust while there's still time.

The trial date just moved. Again. Now every connected deadline needs recalculating, and nothing can be left behind at the old date. With CARET Court Rules, you update one date, see what changed, and choose what moves with it. No rebuilding the schedule from scratch.

The new ANSI/ASIS workplace violence standard is here, and it asks more of organizations than the last one. Much of what was recommended (should) is now a requirement (shall). Jake Newton and Jameson Ritter of CPPS served on the ASIS technical committee, the group of practitioners who wrote the new standard. On November 5, they'll walk through it in a free live session: --> What changed from the previous version --> How to use the standard as a working tool for your program --> Open Q&A on your organization's situation Thursday, November 5, 10 AM PT. Live online session.

The second line must challenge the first line, not trust a black box. GenAI is advancing fast, but oversight relies on interrogable checks. This is an accountability issue, not just a technology one. When oversight depends on GenAI systems that are hard to interrogate, the second line cannot explain or defend outcomes to boards and regulators. That does not restore oversight. It creates a dependency the team cannot justify. The second line can use GenAI to create a manageable environment so they can spend their time on making sure risk can be monitored, and not on coordinating between domains, departments, and assessments. Second-line teams must update tests, evidence and methods to preserve their monitoring role. GenAI should strengthen second-line judgement, not replace the ability to justify it. Read more insights on maintaining independent oversight in the GenAI era: https://deloi.tt/46BKn9K

Discover practical strategies for identifying emerging risks, coordinating defenses across markets, and responding effectively to evolving litigation trends. https://lnkd.in/gqkNW5uj

“𝗪𝗵𝗲𝗿𝗲 𝗱𝗼 𝘄𝗲 𝘀𝘁𝗮𝗿𝘁 𝗶𝗻 𝗠𝗼𝗿𝗼𝗰𝗰𝗼?” For Gulf investors and family offices considering the Moroccan market, four considerations deserve attention from the outset. 1. Choose a structure that fits the investment. The choice of corporate vehicle, including an SARL or SA, should reflect the proposed activities, ownership arrangements, governance needs and longer-term plans. An SARL is quick and flexible for an operating business; an SA suits a larger venture with several shareholders or plans for a future listing. 2. Engage with the relevant Regional Investment Centre. Each region has one, and it’s the key point of contact for guidance on company establishment, permits, investment approvals and available incentives and support. 3. Assess investment incentives before finalizing the budget. Morocco’s 2022 Investment Charter provides a framework for supporting qualifying projects. Eligibility and available support depend on factors including job creation, project location and sector. These should be assessed early in the planning process. 4. Consider whether Casablanca Finance City status fits. For eligible businesses, including certain regional headquarters and financial or service activities, CFC status can offer tax and foreign-exchange benefits. The qualifying conditions and ongoing requirements need to be considered alongside the proposed business model. These decisions are connected. Assessing them together helps investors establish a clearer picture of the structure, approvals and costs involved before committing capital. Morocco’s position between Europe, West Africa and the Atlantic makes it a compelling market to consider. For Gulf investors and family offices, addressing these questions early can help turn an investment decision into action more efficiently. The AMERELLER Morocco Desk supports clients through these considerations and the wider market-entry process, combining our presence in the Gulf with local legal expertise and a team on the ground in Rabat and Casablanca. What is the first question your team asks when considering a new market? For guidance on market entry and investment in Morocco, contact Zakaria Korte, Managing Partner of Korte Law in association with AMERELLER. #Morocco #GCC #FamilyOffice #InvestinMorocco #MarketEntry #AMERELLER

AI is creating new opportunities - and new legal exposure. https://lnkd.in/gqkNW5uj

Most deal terms get set before the LOI. After you sign, the buyer has exclusivity. Download the Guide to know what to settle first.

Strong teachers are often asked to lead teams, departments, grade levels, and colleagues—without much preparation for the leadership side of the role. The Adaptive Leader Studio helps schools build those capabilities across their teacher-leadership team. Give 10–40 teacher-leaders a year of practical development focused on setting expectations, building ownership, giving feedback, and creating follow-through.