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ITSM was supposed to make support predictable. Instead, many teams are firefighting across disconnected tools, undocumented work, and AI that still can’t be trusted. Here’s what we found when we asked IT leaders what’s really happening behind the dashboards: • More than 40% of IT work never becomes a ticket • 84% of teams surveyed lack deep ITSM–asset integration • Most IT leaders want AI, but only with guardrails These aren’t opinions. They’re insights from real IT teams. If you’re planning ITSM priorities for 2026, this State of ITSM Report 2026 shows where friction actually lives and what high-performing teams are fixing first. Download the report below ⬇️ https://bit.ly/3ZoqD5O

Shadow IT is a major risk. EZO AssetSonar helps you discover and manage unauthorized apps running in your ecosystem, eliminating hidden security threats.

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Your customers shouldn't be the first to discover an outage. When a delayed transaction, an inaccessible account, or an unprocessed claim can shake customer confidence in seconds — downtime is never just a technical issue. It impacts trust, business continuity, and the regulatory standards your organization is held to every day. Yet most teams still respond to incidents only after users are already affected. At EveryOps, we help teams gain deeper operational visibility and stay ahead of disruptions before they escalate — because when your customers' financial security depends on your systems, reliability isn't just about uptime. It's about protecting trust.

Your customers shouldn't be the first to discover an outage. When a delayed transaction, an inaccessible account, or an unprocessed claim can shake customer confidence in seconds — downtime is never just a technical issue. It impacts trust, business continuity, and the regulatory standards your organization is held to every day. Yet most teams still respond to incidents only after users are already affected. At EveryOps, we help teams gain deeper operational visibility and stay ahead of disruptions before they escalate — because when your customers' financial security depends on your systems, reliability isn't just about uptime. It's about protecting trust.

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Fehlt dir noch ein einfacher und verständlicher Ansatzpunkt, wo man für digitale Barrierefreiheit nach BFSG bei deiner Company-Website anfangen muss? Dann einfach diese kostenlose Checkliste herunterladen und losstarten! Du erhältst: ✅ Einen Überblick über gesetzliche Anforderungen ✅ Konkrete Prüfpunkte für Entwickler, Marketer und Website-Verantwortliche ✅ Praktische Tipps zur Umsetzung Identifiziere ganz easy eure aktuellen Schwachpunkte und wie man sie behebt! Du möchtest das lieber automatisiert machen (lassen)? Kein Problem! Auf unserer Website bieten wir einen komplett kostenfreien WCAG-Scan deiner kompletten Domain an. Inklusive PDF-Report. Unser Ziel ist ein zugängliches Internet für alle. Fange jetzt an und mache dich nicht nur rechtssicher, sondern profitiere auch von neuen (alten) Zielgruppen, die eure Website vorher nicht bedienen konnten!

Your most valuable activity is happening on your teams’ phones, so it isn’t being logged. Capture that data with a communications platform that works inside Salesforce mobile & desktop.

Tem gestor que acha que o problema é falta de lead, mas quando olha pro WhatsApp da empresa, vê 300 conversas abertas, sem dono, sem histórico e sem próximo passo. O lead chegou. A operação que não estava pronta pra receber. O Omni+ existe pra isso. Clique e solicite uma demonstração.

Agentic AI ile Müşteri Operasyonlarında Yeni Dönem! Müşteri ve çalışan etkileşimlerini anlayan, en doğru aksiyonu belirleyen ve proaktif müşteri yönetimini mümkün kılan Agentic AI platformu. Agentic AI destekli Etiya platformu; • Müşteri&çalışan niyetini analiz eder. • Kurumsal sistemlerle entegre çalışır. • Doğru aksiyonu otomatik olarak başlatır. • Operasyonel verimliliği artırırken müşteri deneyimini güçlendirir. • Her etkileşimi yeni bir değer ve büyüme fırsatına dönüştürür. Daha fazla bilgi için için Agentic AI Rehberini indirin.

A tier-1 French operator needed to replace its legacy BSS across three active consumer brands without stopping its commercial operation for a single day. No extended parallel run. No phased freeze. No customer impact window. The migration ran at a peak of 15,000 customers per day, within regulatory volume limits, until the full base was live on the new platform. Go-live: on time. Commercial downtime: zero. The methodology behind the project is documented in the case study including the architecture decisions, data quality process, migration sequencing, and go-live approach. If you are evaluating or planning a BSS migration, this is one of the most detailed reference available for this scenario in the French market. #BSS #TelecomBSS #BSSMigration #DigitalTransformation #Telecom #AutonomousBSS #DigitalBrand #Etiya #ExceedEveryDay

🚀 Nie szukasz kolejnej pracy w IT, tylko miejsca, w którym będziesz mieć większy wpływ? Tomasz Burczyński, CEO Fabrity, rozwija swój zespół i szuka osób, które chcą budować nowe obszary biznesowe, rozwijać relacje z klientami i skalować zespoły oraz delivery. Szukamy osób na stanowiska: 🔸 Head of Business Unit / Business Unit Lead 🔸 Business Development Manager / Sales Representative 🔸 Delivery Manager / Delivery Lead Rozwijamy biznes w obszarach: ✔ AI / GenAI ✔ Cybersecurity ✔ sektor obronny ✔ Industry 4.0 / Industrial IoT ✔ Data Cloud ✔ usługi subskrypcyjne W Fabrity możesz liczyć na dużą autonomię, szybkie decyzje, bezpośrednią współpracę z CEO oraz wsparcie marketingu, rekrutacji i back-office. Model motywacyjny obejmuje również udział w wartości rozwijanego biznesu poprzez ESOP i/lub premie. 📩 Wyślij zgłoszenie przez formularz. #fabrity #itservices #businessdevelopment #leadership #deliverymanagement #ai #genai #cybersecurity #industry40 #esop

Exclaimer gives you centralized control over every signature, company-wide, with changes synced automatically and no manual updates required. Named a G2 Top 100 Best Software Product for 2026.

Email signatures reach thousands of people every day, but most Marketing teams have no visibility or control over them. Named a G2 Top 100 Best Software Product for 2026

Your most valuable activity is happening on your teams’ phones, so it isn’t being logged. Capture that data with a communications platform that works inside Salesforce mobile &

W pewnym momencie rozwoju organizacji problemem przestaje być CMS, ale to, że treści, dane i komunikacja działają w kilku różnych światach. Strona internetowa, aplikacja, portal klienta, e-commerce, mailing czy CRM - każdy z tych elementów funkcjonuje osobno, a utrzymanie spójnej komunikacji staje się coraz trudniejsze. Właśnie wtedy warto spojrzeć szerzej niż na sam system CMS. Digital Experience Platform (DXP) łączy zarządzanie treścią z danymi klienta, personalizacją, analityką, marketing automation i integracjami, tworząc jedno środowisko wspierające cyfrowe doświadczenia klientów. W najnowszym artykule na blogu FABRITY Digital pokazujemy, czym jest DXP, kiedy klasyczny CMS przestaje wystarczać i jak przygotować organizację do wdrożenia takiej platformy. https://lnkd.in/dejdJv-t Jeśli zastanawiacie się, czy obecny ekosystem digital wspiera rozwój Waszego biznesu, czy zaczyna go ograniczać, warto zacząć właśnie od tego pytania - a nie od wyboru kolejnego narzędzia. #dxp #cms #customerexperience #digitaltransformation #martech #fabritydigital

Print servers don't schedule their failures. Move printing to the cloud before yours decides the timing for you.