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Feedback from founders of #generativeAI x #AIagent scaleups: AI risk is a growing sales problem; and customers want to see dedicated insurance coverage. You clear every hurdle, but the deal stalls on one question: are you covered for the risks your AI creates? That question used to be reserved for #cyber risks. Now, #cyberinsurance is a basic expectation for tech companies; and industry reports suggest AI is heading the same way, only faster: - The IDC projects that 90% of AI vendors and 50% of G2000 companies that develop their own AI solutions will rely on insurance-backed performance guarantees by 2028. - The Geneva Association, a global organization of the largest insurance companies, published a survey showing that 90% corporate insurance buyers see a need for dedicated insurance coverage for #generativeAI risk. Why? AI investment, exposures and risk tolerance are changing the market faster than standard wordings and coverage can accommodate. And it's just one of the reasons more and more companies are discovering Armilla AI: https://lnkd.in/gyB72sWG

Your customer's procurement team reads your certificate for one thing: does it name AI. That's where "AI-affirmative" and "AI not excluded" stop being synonyms. A silent policy doesn't mention AI. It might respond to an AI loss, but on its face, it can't satisfy a contract requirement for AI-specific coverage. An affirmative policy names AI as a covered exposure, with triggers written for AI failure modes: model errors, hallucinations, agent failures. The underwriter has read the model card before the loss, not after. That's the policy we built at Armilla AI.

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Citizens of Happiness, the mission is live. Your week of celebration begins now. Theme: Mission Possible – Every Promise Kept #MissionPossible #APAInsuringHappiness #DoItNow #HappyCustomerServiceWeek

Today’s fun mission for Customer Service Week: Create your secret agent name! Formula = First letter of your first name + the last snack you ate. Drop it in the comments, Citizens of Happiness, let us see your undercover identities! #CustomerServiceWeek #MissionPossible #APAInsuringHappiness #DoItNow

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OLEA South Africa is Hiring: Claims Handler – KZN We are looking for an experienced and technically strong Claims Handler to join our team in KZN. If you have a proven track record managing complex claims across commercial, domestic, corporate, and global insurance, working under insurer binder agreements, and operate confidently on the Cardinal system, this opportunity is for you. About the Role The Claims Handler role involves managing a portfolio of complex, high‑severity, and high‑value short‑term insurance claims, with a focus on fair outcomes, accuracy, and compliance. In this position, you’ll collaborate closely with brokers, assessors, and service providers while driving process excellence across the business. Key Responsibilities ✅ Manage the full lifecycle of complex and high-value claims (Motor / Non-Motor / Property / Liability / Commercial). ✅ Assess, validate, and quantify claims in line with policy wording, underwriting guidelines, and binder mandates. ✅ Ensure strict compliance with binder agreements, reporting requirements, authority limits, and SLA obligations. ✅ Investigate documentation, establish liability, and negotiate settlements. ✅ Identify and escalate potential fraud cases. ✅ Deliver excellent service to clients, brokers, and stakeholders. ✅ Handle escalated queries and complaints professionally. ✅ Support claims process improvements and help reduce claims leakage. ✅ Ensure compliance with FAIS, TCF, POPIA, and all regulatory standards. Minimum Requirements ✅ Matric / Grade 12 (Required) ✅ RE5 (Required) ✅ Relevant Insurance Qualification (Required) ✅ Minimum 5 years’ experience in short-term insurance claims ✅ MUST HAVE: Claims binder experience (handling claims under binder mandates) ✅ MUST HAVE: Experience working on the Cardinal system ✅ Experience handling complex, commercial, or high-value claims ✅ Strong technical knowledge of policy wording and claims processes Skills & Competencies ✅ Strong analytical and investigative ability ✅ High accuracy and attention to detail ✅ Excellent communication and negotiation skills ✅ Ability to work under pressure and manage tight deadlines ✅ Customer-focused with strong conflict resolution skills ✅ Collaborative team player Why Join Us? ✅ Exposure to complex and diverse claims environments ✅ Opportunities for career development and learning ✅ A culture that values integrity, professionalism, and continuous improvement Interested candidates are invited to send their CVs to [email protected]. We look forward to hearing from you.

The backlog of employment tribunal claims waiting to be heard has increased by more than a quarter over a year, according to data released this week by His Majesty’s Courts and Tribunal Service. The backlog has significant implications for the Employment Rights Bill which has returned to the House of Lords this week, for further debate. Read more here: https://lnkd.in/eQ5qrTdp #Employment #Courts #Tribunal #Law #Insurance #Legal

Claus for concern? Each year Father Christmas works tirelessly, delivering presents to children on his ‘nice’ list. But when he enters your home, is Father Christmas actually trespassing? If he does so without your expressed permission, could he be prosecuted? Louise Newbould-Walton, Senior Associate Solicitor at ARAG Law, explains what you need to know about the laws regarding trespassing on private property: https://lnkd.in/emtU2PMA #Insurance #Trespassing #Property #Landlords #Christmas

Safeguarding dreams today, so tomorrow shines brighter December isn’t just the close of a calendar year - it’s a moment to pause and reflect on what truly matters. In times of uncertainty, resilience becomes the anchor: protecting futures, empowering businesses, and supporting communities. This season, we celebrate the why: safeguarding dreams, building trust, and ensuring peace of mind for every client we serve. At OLEA South Africa, that commitment guides everything we do. Explore how our tailored insurance solutions can protect what matters most to you: www.olea.co.za #OLEASouthAfrica #InsuranceWithPurpose #WhyWeCare #DecemberReflections #ProtectWhatMatter

New year, new insights. Take off with 15 must-know stats shaping benefit strategy, cost control, and client expectations in 2026.

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