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Die Zukunft des Kundenservice in der Industrie ist nicht Mensch oder KI. Sie ist Mensch und KI. KI-Agenten können Serviceanfragen eigenständig bearbeiten – vom Auftragsstatus bis zur Ersatzteilanfrage. Aber was passiert, wenn ein komplexer technischer Fall an Ihre Experten geht? Bleibt der Kontext erhalten? Landet die Anfrage direkt bei der richtigen Person? Genau das entscheidet, ob KI Ihr Serviceteam wirklich entlastet. Finden Sie in 5 Minuten heraus, wie ready Ihr Kundenservice ist. 👉 Jetzt Readiness Test starten

Ein erfolgreicher KI-Pilot im Service ist noch keine KI-Strategie. Die entscheidende Frage kommt danach: Wie skaliert KI im Kundenservice und After Sales, ohne neue Silos zu schaffen? Dafür müssen Daten, Systeme, Prozesse, Servicemitarbeitende und KI-Agenten zusammenspielen – mit dem richtigen Maß an Autonomie und Kontrolle. Der Agentic AI Readiness Test zeigt in 10 Fragen: – welches Profil Ihr Service hat – wo Ihre größte Hürde liegt – welcher nächste Schritt passt 👉 Jetzt Assessment starten

High costs and dependence on specialized skills can make change harder than it should be. Explore an open approach to orchestrating people, systems, and AI agents with Camunda.

Crescendo CXP delivers FAST: Full stack CX, Applied expertise, Self-improving AI, and Time to value. Live in four weeks, one expert-backed platform continuously improves, with results that compound over time.

Not every customer question needs a ticket and a wait in line. Crescendo, the AI-native customer experience platform, resolves 70% of conversations automatically, so your team can spend their time where it moves the needle.

Wenn Dokumentenprozesse automatisch laufen, bleibt mehr Zeit für die wichtigen Aufgaben 🕑 Caya Document Automations reduziert manuelle Arbeit und sorgt dafür, dass Dokumente und Daten zuverlässig an der richtigen Stelle landen.

Mit Caya Document Automations legen Sie fest, was mit eingehenden Dokumenten und extrahierten Daten passiert: ✅ Rechnungen gehen an die Buchhaltung ✅ Verträge landen im passenden Ordner ✅ Relevante Daten wandern ins richtige System Einmal eingerichtet, läuft die Weiterleitung automatisch.

Would you trust AI with your intranet? With Cue, you can. It only uses content each person is allowed to see, and shows where every answer comes from. Watch the 2 min tour.

Worried AI will show the wrong file to the wrong person? Cue won’t. It only answers from content each employee can already access, and links every source. Watch the 2 min tour.

Stage a full launch, preview it, push it live as one release.

The teams winning with AI don't start with strategy. They start by eliminating one expensive content chore - then measure it. Complex Networks automated 80 hours a month with 60 lines of code. Here's the framework.

AI adoption is mostly solved: almost all leaders I speak to have rolled out access to some AI chat interface to their teams. Yet, most leaders guessing in the dark when it comes to understanding what their teams do with AI and how to capture ROI while keeping cost under control. But, in the age of AI, you cannot afford your business to become a black box. Make turns it into a glass box, where you can observe, monitor and govern how agents execute your business operations. Make is offering the execution layer for AI agents, where work across your stack runs reliably, controlled and governed. Combining intelligent decision making by AI with deterministic execution across workflows, functions and systems. For AI is the brain. But Make unlocks the execution. While humans stay in control.

Live webinar: antaivo, unveiled. See Autonomous Portfolio Intelligence in action. PPM gave organizations a method, a system of record and a plan they could report on. What it never did was act on its own. By the time status has been gathered, consolidated and presented, the portfolio has already moved on. antaivo closes that gap. It monitors schedule, cost, risk and resources together, shows what changed and why, and drafts the corrective action. The agent proposes, a person approves, and every action is logged against their name. Join us for a first look of antaivo, on November 4th, 4:00GMT / 11:00EST. Sign up here: https://lnkd.in/eSYXdRc9 #antaivo #AutonomousPortfolioIntelligence #PMO #ProjectPortfolioManagement #Webinar Susanne Kerins Conor OSullivan Tom Davies MBCS Eoghan Martin

Customers don’t shop the same way, and Topps Tiles knows it. A tiler and a builder need different things from the same app, especially when they’re on site and every minute counts. That’s why Topps Tiles set out to build the Topps Trade App with Apadmi, with Hygraph as the structured content layer behind it. Today: → Each trade type sees the content that matters to them, without the team duplicating anything → Product data flows in from Magento, so nothing goes out of sync → Campaigns and loyalty offers are scheduled and previewed before they go live The app now accounts for 50% of Topps Tiles’ digital trade sales. “Hygraph gives us one structured content layer that our editors can run day to day, while our developers build against it with confidence.” Jordan Twiggs, Product Manager at Topps Tiles. Read the full story: https://lnkd.in/dtxtq3sN

𝗧𝗵𝗲 𝗯𝗿𝗲𝗮𝗸𝗳𝗮𝘀𝘁 𝗶𝘀 𝗼𝗿𝗱𝗲𝗿𝗲𝗱, 𝗯𝘂𝘁 𝘁𝗵𝗲𝗿𝗲'𝘀 𝘀𝘁𝗶𝗹𝗹 𝗿𝗼𝗼𝗺 𝗳𝗼𝗿 𝘆𝗼𝘂! ☕🥐 On 𝟲 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿, we're inviting you to join us at the World Trade Center in Amsterdam for a morning of breakfast, networking, and practical conversations about Peppol and e-invoicing. Whether you're new to Peppol or simply curious about what it means for your business, you're very welcome to join us. We'll cover the fundamentals of EDI, how Peppol works, and why it's becoming increasingly relevant across Europe. 𝗡𝗼 𝘀𝗮𝗹𝗲𝘀 𝗽𝗶𝘁𝗰𝗵𝗲𝘀. 𝗝𝘂𝘀𝘁 𝗴𝗼𝗼𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀, 𝘂𝘀𝗲𝗳𝘂𝗹 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀, 𝗮𝗻𝗱 𝗯𝗿𝗲𝗮𝗸𝗳𝗮𝘀𝘁 𝗼𝗻 𝘂𝘀. 📅 Friday, 6 November 2026 ⏰ 08:30–10:30 📍 W.T.C.-HOFF, Amsterdam 🎟️ Free to attend 𝗦𝗶𝗴𝗻 𝘂𝗽 𝗵𝗲𝗿𝗲: https://lnkd.in/eGkT3qav #Peppol #EInvoicing #EDI #Amsterdam

Δεν αρκεί να έχεις leads. Χρειάζεται να ξέρεις και τι συμβαίνει με το καθένα. Ποια επαφή χρειάζεται follow-up, ποιες συμφωνίες βρίσκονται σε εξέλιξη και πού χρειάζεται να εστιάσει η ομάδα σου. Στο δωρεάν webinar θα δεις πώς να αποκτήσεις καλύτερη εικόνα της διαδικασίας πωλήσεων και να οργανώσεις αποτελεσματικότερα κάθε στάδιο. 📅 10/11 | 15:00 Δήλωσε συμμετοχή 👉 https://bit.ly/4zK52F3

How much of your portfolio report is already out of date by the time anyone reads it? PPM kept the record. Autonomous Portfolio Intelligence keeps the watch. antaivo, from Cora Systems, is built for that shift. Instead of assembling the truth on a monthly cycle, it watches schedule, cost, risk and resource together, surfaces what changed and why, and drafts the next step for a person to approve. See it live for the first time on November 4.

Reducing software costs shouldn't mean giving up the capabilities your team depends on. But when requirements, project planning, testing, and reporting are spread across multiple platforms, the cost of keeping everything running can add up. SpiraPlan brings these activities together in one integrated platform, helping organizations simplify their software lifecycle while reducing unnecessary overhead. See what your team could accomplish with a more streamlined approach.

Managing software projects shouldn't mean managing a growing collection of disconnected tools. When planning, requirements, testing, and traceability live in separate systems, teams spend valuable time switching platforms, maintaining integrations, and piecing together information. SpiraPlan brings these activities into one integrated platform, helping teams reduce complexity, improve visibility, and focus more time on delivering results. See what your team could accomplish with fewer tools to manage.

Ignore a customer review long enough and your online reputation starts looking like a haunted house. The ghosting era is over. At least when it comes to your customers. ✅ Reply to every review, even the awkward ones. ✅ Build your reputation and visibility with every reply. ✅ Stop letting unanswered feedback haunt you. 👉 Create your free Experience.com profile and give your reviews the attention they deserve: https://lnkd.in/gFQgj9gp #OnlineReputation #CustomerExperience #ExperienceDotCom #Halloween

Shadow AI breaches already cost organizations $670K more on average. See what a governed foundation for agentic AI actually requires.

A lawyer remains responsible for anything filed under their name, regardless of what produced it. Here's what that means for AI governance.

Quotes, orders, contracts, and pricing: 11 AI sales agents take over the routine steps so your sales team handles only the exceptions. Get the 8-page overview.

Intranetideeën verzamelen voor 2027? Ontdek welke intranetfunctionaliteiten essentieel zijn voor sterke interne communicatie, hoge adoptie en schaalbaarheid binnen SharePoint. Deze gids biedt: ✔️ een overzicht van 60+ intranetfeatures en modules ✔️ concrete toepassingen voor communicatie, HR en IT ✔️ oplossingen gebouwd op SharePoint en Microsoft 365