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In this special edition of Business Casual, guest anchor Anita Balchandani, Senior Partner at McKinsey & Company, sits down with Marty Wikstrom, Chairman of Fortnum & Mason. Together, they unpack the future of physical luxury, taking a look at how technology can transform retail. Marty reveals: 🛍️Why department stores must elevate curation and experiential hospitality to survive. 🛍️How high-low dressing and niche collaborations are redefining brand relevance for younger consumers. 🛍️How agentic AI can revolutionise personal shopping and online curation without losing the human touch. Watch the full episode now to explore what’s next for luxury.

At Zalando Partner Day 2026, Luis Afonso Ribeiro, our VP of Tech & Services, took the stage alongside product leaders to unveil our Innovation Roadmap: a connected growth flywheel powered by ZEOS, SCAYLE Commerce Engine, and Tradebyte. https://lnkd.in/eEWma78N Here’s how we’re removing friction at every stage of the lifecycle: 💸 Fund: ZEOS Capital unlocks flexible growth capital before revenue arrives. 💡 Create: Content Services & SCAYLE STUDIOS accelerates Time-to-Online and reduces production costs. 🔗 Connect: Tradebyte connects inventory across European channels for maximum reach. 👕 Replenish: Replenishment Engine steers stock dynamically avoiding missed sales. 🦾 Streamline: Agent Integration Layer allows your AI tools to act directly on our physical network via an MCP gateway. Watch the session to explore our roadmap for scalable, profitable growth: https://lnkd.in/eEWma78N

We put attendees in the hot seat at Zalando Partner Day, quizzing them on statistics pulled directly from the ZEOS Magazine: https://lnkd.in/dxRvbxsK We challenged Jesper Ravn Eyde from ADJUTANT, Jeanne Guy from TheAgent, Bruno Prohens Canals from Camper, Nick Welton from Havianas, Mette-My Filholm Kristensen from Sportsgroup Denmark, and Matilde Louise Damsgaard from BESTSELLER to a friendly round of e-commerce trivia. The questions were pulled straight from our latest magazine issue, covering everything from AI adoption to delivery expectations. Here are three numbers from the game that sparked the most debate: 🤖 45% of consumers now use AI agents at some point during their buying journey. 📦 86% of shoppers judge the overall quality of an online brand based on the reliability of its delivery and returns. 🕶️ Virtual try-on is the most requested AI shopping feature. How many would you have answered correctly? 👇 Get all the insights and download the magazine here: https://lnkd.in/dxRvbxsK

Our Zalando Fulfilment Services just turned 10! 📦✨ https://lnkd.in/dyF_nU4B A decade ago, we set out with a clear mission: to help fashion and lifestyle brands navigate the complexity of European e-commerce and deliver unforgettable customer moments. Fast forward a decade, and we’ve achieved a lot: 📦 We’ve shipped ~900M items 🚚 70% of Zalando Partner Program items are delivered by us 🛍️ Hundreds of top fashion brands from Marks and Spencer to MANGO to Pepe Jeans London trust us to deliver the best customer experience in Europe. Great customer experiences don't just happen by magic, they’re built on 10 years of innovation, partnership, and trust. Here’s to many decades more! https://lnkd.in/dyF_nU4B

Ensuring success on marketplaces can be tricky. It’s often this kind of back-end work that makes or breaks a brand’s success, when really, the people behind the brand would love to focus on new collections and doing what they do best - fashion! That’s why Jesper Ravn Eyde founded ADJUTANT: to help brands manage the operational complexities of the business, giving them more time to focus on design, product development and building their brand. Jesper sat down with us in Silkeborg to explain how ZEOS elevates brands’ supply chains and unlocks tangible financial flexibility. Adjutant accelerated stock turnover from 5.9 to 7.8 in a single quarter, slashed annual storage costs by 25% (saving 1% of Net Merchandise Volume!), and eliminated non-compliance shipping penalties. Most importantly, releasing that tied-up capital gave the brands they work with the freedom to reinvest directly back into marketing and drive profitable scaling. A win-win-win! We love to see it. Check out the case study and watch the video: https://lnkd.in/dgamVrqz

"Nobody can stop consumer behaviour." https://lnkd.in/dYpum--z In our latest Business Casual episode, Jaume Miquel, Chair & CEO of TENDAM, sits down with guest anchor Anita Balchandani, Senior Partner at McKinsey & Company, to discuss why the traditional "growth at all costs" playbook is so outdated. Jaume shares: →Why the market shift toward conscious consumption demands strategic quality over raw volume. →How winning market share - rather than relying on overall market growth - is the true test of a brand's value proposition. →Why marketplaces like Zalando are a necessary, complementary distribution arms. Watch the full episode below, or read it here: https://lnkd.in/dYpum--z