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Benchmarking with a difference from the Voice of the Customer experts who brought you Canvas.

Introducing The Canvas Index. Benchmarking that connects brand strength with customer experience for a complete 360° view of how your brand stacks up. With everything summarised in a beautiful, intuitive Canvas dashboard, we make it easy to pinpoint exactly where to improve and what to do next. We’re already tracking 100+ leading companies across multiple sectors. To learn more or find out if your brand is already included, visit https://lnkd.in/eTJJDpqf

💡Client Spotlight Webinar Highlights💡 It was great to hear the brilliant James Rayment chatting to Sophie Stanhope about how a thoughtfully designed Voice of the Customer programme has helped to drive cultural change across the PGL Beyond business. "The introduction of this new system and new technology has sparked interest not just in customer experience, but in exploring more innovative ways of doing things… it’s become a real conversation starter across the business about what else we can do to innovate our processes." James shared his top tips for CX leaders looking to use a VoC programme to drive meaningful change across their organisations. 1️⃣ Increase engagement and adoption A VoC programme isn’t just about technology, it’s about people. Involve stakeholders early and provide the right training and guidance so teams feel empowered to use insights to drive improvement. 2️⃣ Start with the business priorities first Don’t start with the technology. It’s easy to get caught up in features and tools, but technology should always serve your business goals, not the other way around. 3️⃣ Focus on the big wins There’s a lot to do when embedding a new programme, so focus on what really moves the needle. Protect what’s working and channel your efforts where they’ll have the biggest impact. We’re proud to partner with PGL Beyond on their journey, proving that when insight, technology, and people align, it’s possible to turn data into action and drive cultural transformation. Thank you to everyone who joined the session. If you couldn't make it or you'd like to find out more, please contact Alex Barrow-Williams, Paul Twite or Sophie Stanhope. #PGLBeyond #ClientSpotlight #CXTransformation

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You’re invited to join a live Q&A with one of our Voice of the Customer clients. Listen in for real-life inspiration and practical tips from someone with hands-on experience in successfully setting up and scaling a VoC programme.