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Physical lines force shoppers to choose between waiting and continuing their visit. With Waitwhile, customers can join a virtual waitlist, receive real-time updates, and keep browsing until it’s their turn. Trusted by thousands of organizations, including Louis Vuitton and IKEA.

When staff have to manage a physical line, they have less time for customers. Waitwhile automates check-in and wait updates, so teams can focus on personal service.

A clunky booking experience can undermine great service before a customer ever enters the store. Jimmy Fairly uses Waitwhile to bring effortless, fully branded appointment booking to 195+ locations across France and the UK - with new staff onboarded in under 10 minutes. Read the case to learn how they made it work

Scaling luxury eyewear CX across 195+ stores When clinical eye exams and optometrist appointments drive the majority of your revenue, a clunky third-party booking system can ruin a customer’s experience before they even step through the door. French eyewear brand JIMMY FAIRLY needed a solution that would scale across France and the UK without sacrificing their high-touch brand identity. By integrating Waitwhile directly into their own website and internal staff app via API, they created a seamless, fully white-labeled booking flow. The results: ✨ 195+ stores operating on a unified booking experience ⏱️ <10 minutes to onboard and train new store staff 📊 Centralized booking data flowing directly into their internal systems via API “The Jimmy Fairly model is to serve each customer well. I do that every single day to make them say wow,” shared Michelle Wright, UK Referent Resident Optometrist. “Waitwhile helps us do that by making it very simple and customer-friendly.” Special thanks to Lucie Allain and Michelle Wright for sharing their story and partnering with us on this! Read the full story here: 👉 https://lnkd.in/dxm3HN43 #RetailOperations #CustomerExperience #QueueManagement #RetailTech #Waitwhile

Powering customer-first service across 50,000+ locations like Best Buy and Louis Vuitton.

Don't let staff act as human buffers. Automate wait logistics to instantly connect shoppers to experts, protecting throughput and labor costs