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Agentic AI is a $4.4T opportunity, yet research shows 80% of organizations already report risky agent behavior. To scale safely, a secure environment isn't optional. Voiceflow V4 solves this with a foundation built for the enterprise. We’ve added HIPAA compliance and PII redaction to our SOC 2, GDPR, and ISO 27001 certifications, ensuring your data stays protected to the highest global standards. Infrastructure is now your choice. Whether you require our public cloud, a dedicated VPC, or hosting within your own environment, Voiceflow adapts to your data residency needs. Beyond security, v4 introduces robust governance through SSO, SAML, and granular permissions. You can now monitor global spend and access from a single dashboard. This is a complete tech stack designed for enterprise production volume. Want to scale your AI agents securely? Check the first comment for early access or book a demo to see V4 in action: https://lnkd.in/dhwwKzH8

We are proud to share that Voiceflow has been recognized in the Gartner® Innovation Guide for AI Agents in the customer service category. To us, this marks a bigger shift happening across the industry: AI is moving beyond being a “concierge” that just points customers in the right direction. It’s becoming an agent that actually solves the problem. Whether you are automating via chat or high-fidelity voice, Voiceflow provides the infrastructure to design, deploy, and govern agents that deliver real outcomes. Read our full take on what this means for support teams and where the market is heading: https://lnkd.in/gCxUENhd And on February 18, we’re unveiling what’s next for Voiceflow. Join us to see how we’re shaping the future of agentic customer service: https://lnkd.in/gvhc2zJF

We're excited to introduce Voiceflow Services, a new forward-deployed engineering model for enterprise teams! At Voiceflow, we want to empower your teams to build and deploy AI agents for any use case, putting the power in your hands. However, we know that modern enterprises need more than just a technology platform; they need a true partner. Voiceflow Services is designed to meet that need. We offer: ✓ Hands-on implementation and migration services from legacy platforms. ✓ Ongoing partnership and maintenance as you scale your agent. ✓ The choice to be fully self-serve or fully supported by our team as your needs change. Voiceflow Services is here to bridge the gap as enterprises build in-house centers of excellence for AI agents over the coming years. Our V4 is available now as early access. Visit the link to get your invitation: www.voiceflow.com/v4

Real ROI doesn't come from simply deploying AI, it comes from knowing exactly what your AI is doing. While many enterprises skip this step, the winners in 2026 are those who measure, iterate, and compound their results every quarter. At Voiceflow, we built an entirely new Observability Suite to give enterprises the visibility they’ve been missing. Here is what that looks like in practice: • Analytics Dashboard: Build a system of visibility around what actually matters to your business by choosing the specific metrics that drive your bottom line. • Transcripts: Monitor live conversations or audit past ones in granular detail with custom tags and filters. Every agent action log is tied directly to the transcript, turning complex troubleshooting into a seamless process. • AI-Powered Evaluations: Stop manually reviewing conversations. Set your criteria—like CSAT or resolution rates—and let AI automatically score every transcript to track trends at scale. • Ultimate Control: Use a full suite of APIs and webhooks to pipe your agent data directly into your existing technical stack. V4 is available now via early access. Visit the link to get your invitation: www.voiceflow.com/v4

We are honored to be named a 2026 G2 Best Software Award winner for Best Agentic AI Software Products 🏆 Out of 1,392 total products, Voiceflow was recognized as a leader in the brand-new Agentic AI category. To our community of 200,000+ builders: thank you for trusting us as the backbone of your AI agent experiences. This recognition is a direct result of your verified reviews and real-world deployments. Read the full announcement here: https://lnkd.in/eggWiwNu

🚨 AI is changing e-commerce faster than anyone expected. 🚨 The brands and agencies adopting AI agents today are slashing costs, scaling CX, and winning customers. Join Voiceflow’s live showcase – Oct 16 @ 12 PM EDT to see 5+ real AI agents built with Shopify & Gorgias in action. Can't make it live? Register and get a recording after we go live! ⚡ Don’t fall behind — save your seat now. https://lnkd.in/gnW8hxM7