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When the captain of a DP vessel contacts our 24/7 support team, they know the issue is urgent. The offshore vessel’s differential system lost connection, despite a good quality satellite signal. The support team quickly traced the cause to an outdated version of Quantum software, and required a custom update. They provided the new version, and guided the customer through the installation process to ensure both DGNSS systems returned to normal operation. In the customer’s own words, “The professionalism and quick response demonstrated by your team are highly commendable.” Our global support team understands that operations cannot wait, and we’re sharing their efforts throughout #CustomerExperienceWeek. Follow along, and tell us about a support experience that made a difference for you in the comments. Hexagon Autonomous Solutions NovAtel #CustomerServiceWeek #CSWeek2026

Throughout #CustomerExperienceWeek, we’ve highlighted examples of technical expertise, rapid response, proactive support, and collaboration. In some cases, good support means solving a problem before it starts. An offshore subsea engineering company in Brazil was renewing its Quantum software license ahead of schedule. Working closely with the customer, our 24/7 support team identified the right subscription, and guided them through applying the new license manually to avoid any service downtime. Our team sees proactive support as part of the job, especially for offshore operations. To close out the week, share your own customer service success story with us in the comments. Hexagon Autonomous Solutions NovAtel #CustomerServiceWeek #CSWeek2026

Jamming and spoofing incidents are increasing across offshore marine environments, and the consequences go beyond signal loss. When positioning, navigation, and timing (#PNT) data is compromised, crew safety and vessel operations are directly at risk. GNSS Resilience and Integrity Technology (GRIT) integrates with Quantum visualisation software to give dynamic positioning teams real-time status information on radio frequency interference and spoofing events. When a threat appears, you see it immediately, and you can act. Learn more about GRIT >> https://hxgn.biz/4g21tDb #GNSS #DynamicPositioning

Precise 3D positioning is not a future promise for marine operations. It is available and proven right now. Our SPAN GNSS+INS technology combines GNS with inertial measurements to deliver a complete picture of where your vessel is and how it is moving. With our GNSS+INS sensor fusion, you get real-time velocity, attitude, heave, and heading data. This reliable 3D output keeps operations safer and more accurate in rough conditions, including when satellite signals are interrupted. Learn more about our SPAN GNSS+INS technology >> https://hxgn.biz/3SEsqEa

Trust in operational safety is vital for offshore dynamic positioning vessels. There are three different levels of dynamic positioning (DP) systems, each establishing a layer of trust in the vessel's position and safe operation. DP1 systems automatically hold the vessel's orientation and location. DP2 includes redundancy for component failure. DP3 provides the highest level of redundancy in the case of compartment failure. For each DP level, the system relies on a precise position generated from GNSS, heading, and inertial measurements to compensate for heave. What makes the LD900 different is the additional layers of redundancy within its own positioning output—building further trust in your system's overall reliability. No matter your vessel's DP system rating, we provide reliable positioning for peace of mind. Learn more about the LD900 >> https://hxgn.biz/2Iemttt

More efficent and productive bulk material operations are possible by tracking from storage to deployment with radar-based technology.