Upland Panviva

The Big Beautiful Bill is reshaping healthcare. Learn how Panviva helps contact centers stay compliant and empower agents under the BBB.

🔸84% of leaders admit agents waste valuable time searching for answers. 🔸Only 18.6% have structured knowledge content. 🔸Just 29% of leaders believe their workforce is ready for AI. GenAI isn’t the problem. Unstructured, unmanaged knowledge is. This report is packed with insights and includes a handy AI Readiness Scorecard to help you see where your organization stacks up. Take a look!

We’ve been working all summer gathering expert insights from over 300 leaders, and the report is jam-packed. Inside, you’ll discover: 🔸Why 84% of leaders say agents still waste time searching for answers. 🔸The 5 macro trends shaping knowledge management in 2025. 🔸The AI Readiness Scorecard to benchmark where your org stacks up.

We’ve been working all summer gathering expert insights from over 300 leaders, and the report is jam-packed. Inside, you’ll discover: 🔸Why 84% of leaders say agents still waste time searching for answers. 🔸The 5 macro trends shaping knowledge management in 2025. 🔸The AI Readiness Scorecard to benchmark where your org stacks up.

Whether you're in healthcare, finance, utilities, government, or customer service, your internal knowledge shouldn't be a hidden treasure. It should be a powerful, easy-to-access tool. Here’s how Panviva transforms your team: ✅ Instant Answers: No more toggling between screens or digging through documentation. Panviva surfaces the exact information your agents need, in real-time. ✅ Automation Where It Matters: By streamlining internal search processes, Panviva drastically reduces handling times and removes the guesswork from complex queries. ✅ Confidence & Compliance: Whether it’s onboarding new staff or navigating regulatory requirements, Panviva ensures consistent, correct answers every time. ✅ Empowered Agents, Better Experiences: When your team has the right tools, they deliver exceptional service. Panviva boosts agent confidence, reduces training time, and improves first-call resolution rates.

Every second your agents spend digging through outdated folders, multiple systems, or clunky databases is a second lost, not just in productivity, but in customer satisfaction. Panviva changes that. Panviva is the intelligent knowledge automation platform that eliminates the need for tedious internal searches and replaces them with fast, guided answers right when and where your team needs them. Instead of navigating through a maze of disconnected data, agents get instant access to step-by-step instructions, compliance-ready content, and the most up-to-date information, all in one place.