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A dental practice lost £56,000 last year. Not to a bad investment. Not to fraud. To patients who simply didn't show up. In Wales, missed appointments add up to the clinical time of 20 full-time dentists. Every single year. And here's what we can't get past: At the same time, people are on waiting lists. In pain. Trying to get seen. The chair is there. The dentist is there. The time is there. The patient who needs it just never hears the slot opened up. That's the gap we work on every day at TurnUp. We predict who won't turn up. We follow up until they answer. And when a slot frees up, it goes straight to someone who wants it. Watch how it works in 60 seconds. What does one empty chair cost your practice? #DentalPractice #NoShows #NHSDentistry #NHS #Healthcare

"Hired a dj to play at my dentist appointment!" Many practices take their strategy inspiration from hospitality, and it makes sense. At the end of the day, it's all about making sure people turn up. Whether it's at a restaurant or a practice. Of course, most wouldn't be crazy enough to actually hire a dj for their patients. Yet many practices keep thinking about ways to attract new patients to compensate for the white space. As a smart DSO founder & CEO said recently (thanks for the inspiration for this post): Build the boring foundation before you desperately need it. If your family home had water leaks, you wouldn't just put some glue and wait to fix it later. Don't focus on new patients to fix the fact that you're leaking revenue from FTAs and short-notice cancellations. There are ways to improve that. Send me a DM.

🤖 AI is coming to dental practices. It's understandable that teams have questions: Will it replace people? Will patients feel like they're talking to a machine? Could it create more work instead of less? In this webinar, we'll answer those questions honestly and show what automation can do in practice: confirm appointments, catch cancellations early, fill empty slots and keep track of what needs doing. We'll also explain what it doesn't do. The aim isn't to reduce the front desk team. It's to give them more time for the patients in front of them. You'll learn: • Which front desk tasks are worth automating, and which should stay personal • How a proactive agenda can turn cancellations into booked appointments • How to introduce automation to your team • A first look at the new TurnUp platform, built to make the front desk's day simpler. For practice owners, managers and front desk teams who want to understand what AI can realistically do, whether you already use TurnUp or are just exploring. 🎙️ Hosted by our CPO, Edita Dermontaité. 📅 Thursday 19 November, 10:00 CET. Online. 🔗 Registration link in the comments. #dentalpractice #practicemanagement #dentistry #aiindentistry #AItech

Saturday I’m at Dentapreneur’s Den in London. Meeting a few owners and managers who booked time with me. Topic: filling gaps in the diary faster.

"It's just a busy week." For many practices, that's what they say every week. The front desk eats lunch standing up. Someone stays late to finish the recall list. At 8:30, the phone rings out because the first three calls haven't been answered yet. None of it feels like a problem. It feels like dentistry. But when busy never ends, it has a cost. A receptionist who's less patient than they used to be. A recall list that's never quite finished. A resignation that seems to come out of nowhere. The front desk is often the first place a practice runs out of capacity. It's just rarely the first place anyone looks. When did your front desk last have a quiet afternoon? #DentalPractice #PracticeManagement #DentalTeam

We are running the industry‑wide survey on dental capacity. 18 Questions, anonymous and you get your own result. Here is where this idea came from. A patient cancels tomorrow’s nine appointment. A front desk staff member notices, says "ah". Moves on because the phone is ringing and there are four people at the counter. The time slot stays empty. The rent was paid for that hour anyway the equipment, the lights and in groups the clinician too. By Friday no one remembers it happened. It appears in no report. Now multiply that by every practice in the group every week of the year. If you ask an operating officer what their recovery rate is, you will usually get a number. If you ask what share of cancellations ever enters a recovery process all the room goes quiet. That second number is where the money is and almost nobody keeps it. So two groups of the size same market, comparable clinicians end up earning very differently from the same chairs. It is almost never the software. It is whether anyone built a method around that nine o’clock. Nobody has ever measured this across the industry so every group ends up comparing itself to itself. That is why the Dental Capacity Index exists. You answer questions for your practice and receive a Capacity Maturity Level from 1, to 5 where your capacity is leaking most and a note on what you are not measuring yet. Ten minutes. In December we publish the edition and everyone who took part gets to see where the industry really sits. Front desk, practice manager, operations, CFO. If you touch the appointment book you are the person we need. Link in the comments.