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Last week we were excited to host our annual Scheme Provider Forum at the Building Centre, a venue designed to inform and inspire conversations about issues, challenges and successes in the built environment. It was great to see so many of our Scheme Providers, the Government and industry bodies come together to discuss how we can open doors for the RMI sector, raise the standard of work and ultimately protect consumers. Alongside a day of important networking between Scheme Providers and the industry, discussing how we tackle challenges and move the industry forward together, we discussed two key topics: ● Protecting consumers when problems arise ● Skills gap, competence & solutions required across the RMI sector Over the last 20 years, TrustMark has been working to raise standards, enhance quality and protect consumers. Following our Forum it was great to continue the networking and celebrate the work that has gone into the last 20 years. Thank you to everyone who took the time to join us, we hope you took invaluable insights from the day and we look forward to continuing to support the industry together.

TrustMark was set up in 2005 and for the past 20 years we have been working across the entire Repair, Maintenance & Improvement sector to raise the standard of work and enhance protection for consumers. Take a look at our journey, as we started off with less than 5 employees and 8 licensed Scheme Operators (Now known as Scheme Providers), to today, where we have 42 Scheme Providers and over 75 employees helping to improve standards and protect consumers. We can’t achieve our goals and aspirations without the entire industry working together. Thank you to everyone we’ve worked with over the last 20 years. We are more passionate than ever to achieve our goal of enabling more comfortable, healthier and more energy-efficient homes across the UK.

We work with our ever-expanding network of over 40 Scheme Providers, who commit to meeting the operating requirements of our Quality Scheme and, in turn, work with around 18,000 TrustMark Registered Businesses to ensure they maintain the required standards of technical competence, trading practices and customer service. We hear from our Registered Businesses on the importance of: ● Raising the standard of work ● Reassuring customers ● Support throughout the whole process We will continue to work with the industry and the Government to raise standards and protect consumers.

Today marks Energy Efficiency Day, but the importance of efficiency is all year round. Did you know our homes use 35% of the UK’s energy and emit 20% of our carbon dioxide emissions? Improving their energy efficiency not only makes things better for our environment, it makes your home more comfortable to live in and more cost-effective to run. Below you will find our guide to retrofitting your home. Retrofitting is the process of making improvements to your home so it becomes more energy efficient with lower emissions. Our page on retrofitting also includes our Retrofit Guide and how to find a Retrofit Professional to help with energy efficiency home improvements https://lnkd.in/e-szPxvg

Towards the end of 2024 we launched ‘𝐓𝐡𝐞 𝐁𝐢𝐠 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧’ to listen to what tradespeople have to say about finding and retaining skilled employees. We received 1,233 responses which formed the basis of our Skills Gap Research '𝐒𝐤𝐢𝐥𝐥𝐞𝐝 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝: 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐔𝐊’𝐬 𝐑𝐞𝐩𝐚𝐢𝐫, 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐬𝐞𝐜𝐭𝐨𝐫 𝐟𝐨𝐫 𝐚 𝐛𝐞𝐭𝐭𝐞𝐫 𝐟𝐮𝐭𝐮𝐫𝐞’ which was launched in conjunction with Eureka! Research Ltd and Oxford Economics. With a significant skills challenge facing the UK’s Repair, Maintenance and Improvement (RMI) sector, download our Skills Gap Research Report and discover our four pragmatic recommendations https://lnkd.in/eSvRwX7j

At TrustMark we have overseen work across 374 of the 404 principal authorities in the UK. TrustMark Registered Businesses have covered over 90% of local authorities, helping to deliver local change through resilient and healthy communities. With 38 Scheme Providers, across more than 100 trades and over 17,000 Registered Businesses. We are able to support homeowners across the country with their home improvement projects