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AI handoffs aren't the problem. Unnecessary handoffs are. If your AI can answer customer questions but can't help resolve the issue, the work still falls back on your human agents. The goal isn't to eliminate every human handoff. It's to make every handoff meaningful, with the right context carried forward and no need for customers to start over. Is your AI resolving customer issues or just answering questions? Let's talk 👉 https://lnkd.in/gwxciAma #Thunai #AgenticAI #CustomerExperience #CustomerSupport #FutureOfCX

Thunai Times | First Edition of the Week is out! Your next big revenue opportunity might not be a new customer. It might be an existing one you’re not paying enough attention to. For CX leaders, every support escalation, buying signal, and customer conversation holds an opportunity to strengthen relationships, prevent churn, and grow existing accounts. The challenge? Spotting these signals early enough to act on them. Discover how AI helps turn customer signals into timely actions and better business outcomes. Read the full edition to see how Thunai helps turn customer interactions into growth opportunities. 👇

You monitor your human agents. But who is watching your AI agents? As AI handles more customer conversations, visibility, evaluation, and accountability become just as important as automation. Because when AI gets it wrong, who catches it? Watch the video to understand why AI agents need continuous oversight 👇 #Thunai #AgenticAI #CustomerExperience #AI #CX

🎙️ THE PROMPT ROOM | EPISODE 4 TEASER IS OUT! What if support stopped fixing customer pain and started preventing it? . In Episode 4, Aditya Santhanam Co-Founder & CTPO at Thunai, sits down with Assaf Barnir, Head of Global Support at Sentry. . Together, they explore AI-powered support models, the future of support roles, effective AI-to-human handoffs, how post-sales teams are evolving, and more... . Catch the teaser now. ⬇️ . 🎧 Full episode coming soon. Follow us so you don't miss it. #ThePromptRoom #Thunai #CustomerExperience #AI

Launch AI agents for your contact center in hours, not weeks. Build no-code AI support agents for your contact center that revolutionize CX in 150+ global languages.

Customers hate waiting and your support team shouldn’t let them! Run 24/7 AI voice support that answers immediately and stops queues from your contact center.