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Still running your contact center like it’s 2019? Book a strategy session to review your AI contact center goals. We support vendor selection through to implementation - for free.

Still running your contact center like it’s 2019? Book a no cost strategy session to review your contact center goals with AI. We work with clients from vendor selection through to implementation for free. Leading middle-market companies are using conversational AI platforms like Observe.ai, Cognigy, Yellow.ai, and Kore.ai to: Automate appointment scheduling and repetitive workflows Give agents real-time access to company knowledge and offers Use sentiment analysis to coach teams and improve adherence Typical outcomes include: • 20–40% lower operating costs • Faster resolution times • More consistent upsell and cross-sell conversations • Better customer experiences at scale The challenge isn’t whether to adopt AI — it’s choosing the right platform. Telco Strategy helps businesses evaluate all major conversational AI providers — at no cost to you. Ready to see what ROI looks like for your contact center? Message us.

Looking to use AI to drive sales? Book a no cost assessment to review your business goals with AI. We work with clients from vendor selection through to implementation for free. We have worked with major Conversational AI solutions, such as Observe.ai, Cognigy, Yellow.ai, and Kore.ai can, and help middle-market B2B companies: • Automate outreach and follow-up • Deliver offers and product updates at scale • Process orders faster • Engage customers using natural language AI Many companies see 30–50% productivity gains from automating repetitive sales engagement. But choosing the right provider can be overwhelming and critical to success. Telco Strategy helps businesses assess the major conversational AI vendors — at no cost to you. We help you compare platforms, evaluate fit, and identify the best option for your sales and customer engagement goals. Meet with us to tell us your goals. We can help guide you toward them.

Looking to use AI to drive sales? Book a no cost assessment to review your business goals with AI. We work with clients from vendor selection through to implementation for free.

𝟰 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗔𝘀𝗸 𝗕𝗲𝗳𝗼𝗿𝗲 𝗖𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝗮 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗩𝗲𝗻𝗱𝗼𝗿 𝗠𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗶𝗻 𝗮 𝗥𝗮𝗽𝗶𝗱𝗹𝘆 𝗘𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗠𝗮𝗿𝗸𝗲𝘁 Conversational AI is becoming a strategic priority for mid-sized businesses looking to improve customer service, boost sales productivity, and deliver better customer experiences. But choosing between platforms like Observe.AI, Kore.ai, Yellow.ai, and Cognigy involves far more than comparing demos. Capabilities vary widely across vendors, and selecting the wrong solution can increase implementation risk and limit long-term ROI. Asking the right questions early helps organizations choose a platform that aligns with their business goals and operational needs. 𝗪𝗶𝗹𝗹 𝗧𝗵𝗶𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 𝘄𝗶𝘁𝗵 𝗘𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀? A key question for any AI investment is whether it integrates with your existing systems. Conversational AI delivers the most value when connected to CRM platforms, contact centers, scheduling tools, and customer data. Without strong integration, customer experiences become fragmented and efficiency gains are limited. One healthcare organization reduced call center demand only after connecting AI-driven appointment scheduling with patient records and scheduling systems. The real value came from integration, not automation alone. 𝗪𝗵𝗮𝘁 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗔𝗿𝗲 𝗪𝗲 𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗙𝗶𝗿𝘀𝘁? Organizations often struggle when they attempt to automate every customer interaction at once. A better question is where conversational AI can deliver the fastest measurable impact. For many mid-sized businesses, the best starting points are appointment scheduling, billing inquiries, customer support, and lead qualification. With well-defined workflows, up to 40–60% of routine customer inquiries can be automated. 𝗛𝗼𝘄 𝗪𝗶𝗹𝗹 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗕𝗲 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝗱? Executives should also ask vendors how success will be measured in the first 90 to 180 days. Meaningful metrics often include customer resolution rates, response speed, customer satisfaction, and sales conversion improvements. A strong vendor discussion should focus less on technical features and more on measurable business outcomes. 𝗪𝗵𝗮𝘁 𝗛𝗮𝗽𝗽𝗲𝗻𝘀 𝗪𝗵𝗲𝗻 𝗔𝗜 𝗖𝗮𝗻𝗻𝗼𝘁 𝗦𝗼𝗹𝘃𝗲 𝘁𝗵𝗲 𝗣𝗿𝗼𝗯𝗹𝗲𝗺? One of the most important considerations is escalation. When issues become complex, customers still expect quick access to human expertise. The best conversational AI combines intelligent automation with seamless handoffs to live agents. Choosing a conversational AI platform isn't just a technology decision, it's a customer experience decision. What matters most to your organization when evaluating conversational AI vendors? Share your thoughts in the comments. #ConversationalAI #CustomerExperience #DigitalTransformation #AIStrategy Learn more about Telco Strategy by visiting our website at www.telcostrategy.net

𝗔 𝗴𝗿𝗲𝗮𝘁 𝗔𝗜 𝗱𝗲𝗺𝗼 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗴𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲 𝗴𝗿𝗲𝗮𝘁 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. 𝗕𝗲𝗳𝗼𝗿𝗲 𝗶𝗻𝘃𝗲𝘀𝘁𝗶𝗻𝗴 𝗶𝗻 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜, 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 𝘀𝗵𝗼𝘂𝗹𝗱 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝘁𝗵𝗿𝗲𝗲 𝗻𝘂𝗺𝗯𝗲𝗿𝘀 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗺𝗮𝘁𝘁𝗲𝗿: 1. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗥𝗮𝘁𝗲 2. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 (𝗖𝗦𝗔𝗧) 3. 𝗦𝗽𝗲𝗲𝗱 𝘁𝗼 𝗟𝗲𝗮𝗱 & 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗥𝗮𝘁𝗲𝘀 Conversational AI is quickly becoming a strategic investment for businesses looking to improve customer service, increase efficiency, and accelerate revenue growth. However, successful AI adoption is not determined by impressive product demonstrations, it is measured by business outcomes. These KPIs reveal whether AI is reducing costs, improving customer experience, and driving revenue, or simply creating more conversations. 𝟯 𝗞𝗣𝗜𝘀 𝗘𝘃𝗲𝗿𝘆 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗦𝗵𝗼𝘂𝗹𝗱 𝗗𝗲𝗺𝗮𝗻𝗱 𝗕𝗲𝗳𝗼𝗿𝗲 𝗕𝘂𝘆𝗶𝗻𝗴 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝟭. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗥𝗮𝘁𝗲 The most important measure of AI effectiveness is its ability to solve customer issues without human intervention. High resolution rates reduce operational costs, improve response times, and allow support teams to focus on more complex tasks. 𝟮. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 (𝗖𝗦𝗔𝗧) Automation should enhance, not harm, the customer experience. While efficiency matters, organizations must ensure AI interactions remain helpful, intuitive, and convenient. Monitoring customer satisfaction alongside automation performance helps maintain service quality. 𝟯. 𝗦𝗽𝗲𝗲𝗱 𝘁𝗼 𝗟𝗲𝗮𝗱 & 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗥𝗮𝘁𝗲𝘀 For sales-driven use cases, rapid engagement can significantly impact revenue. Conversational AI can instantly qualify leads, schedule meetings, and follow up with prospects, helping businesses improve conversion rates and create a stronger sales pipeline. #ConversationalAI #EnterpriseAI #AIStrategy #CustomerExperience #CustomerService #ContactCenter #RevenueGrowth #LeadGeneration #BusinessTransformation #DigitalTransformation #ExecutiveLeadership #TelcoStrategy 𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗹𝗰𝗼 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 Telco Strategy is an enterprise-focused technology advisory firm that helps businesses design, procure, and implement telecom and IT solutions. By acting as a vendor-agnostic advocate with over 200 global partners, we assist CIOs and business leaders in navigating complex technology landscapes to improve financial performance, technology deployment, and operational efficiency. 𝘓𝘦𝘢𝘳𝘯 𝘮𝘰𝘳𝘦 𝘢𝘣𝘰𝘶𝘵 𝘛𝘦𝘭𝘤𝘰 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘺 𝘣𝘺 𝘷𝘪𝘴𝘪𝘵𝘪𝘯𝘨 𝘰𝘶𝘳 𝘸𝘦𝘣𝘴𝘪𝘵𝘦. www.telcostrategy.net