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Bring workforce management into your UC portfolio. For UCaaS and contact center providers serving SMB contact centers: you own the customers, we deliver the product and connect the platforms you already sell.

📞 𝗧𝗲𝗮𝗺𝗹𝗲𝗮𝗱 𝗶𝘀 𝗻𝗼𝘄 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗔𝗶𝗿𝗰𝗮𝗹𝗹 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗹𝗶𝗯𝗿𝗮𝗿𝘆 We're excited to announce that Teamlead WFM has joined the Aircall ecosystem. Aircall customers can now connect Teamlead directly from the Aircall integration library, bringing workforce management into their existing setup in just a few clicks. Here's how the two platforms work together: Aircall captures every call, queue, and agent activity. Teamlead turns that data into accurate forecasts, optimized schedules, and live adherence monitoring. So your team is always staffed at the right level, at the right time. What Aircall customers get with Teamlead: ✅ Automatic sync of call data for smarter forecasting ✅ Schedules built around real call volume — not gut feeling ✅ Live adherence tracking, down to 15-minute intervals ✅ Less planning overhead, better service levels Together, Aircall and Teamlead give contact center teams the full picture: from first ring to optimized roster. #Aircall #WFM #WorkforceManagement #ContactCenter #CustomerService #Partnerships #Teamlead

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Goede dienstverlening begint bij goed georganiseerde teams. Met Teamlead optimaliseer je personeelsinzet en voorkom je verrassingen. 📊 Datagedreven plannen 📅 Real-time overzicht 🤝 Meer rust in teams Grip op werk begint bij grip op planning.