Street.co.uk

Most negs have a lot to give, but office 'busy work' can hinder proactivity. We've all had weeks where we feel like we're fire-fighting, right? The sharper agencies are using technology to give time back to staff, allowing them to perform to the best of their ability. Street.co.uk lets negotiators send referrals in one click, build and send a branded valuation before they've left the doorstep, and fit more viewings into a day with travel-optimised scheduling. KPI leaderboards turn all of that into competition, pushing the whole team towards more instructions and referrals. James Du Pavey did exactly this. After moving referrals into Street.co.uk's Partner Platform, referral leads rose 120% the following month, from the same team of around 40 negotiators. When your people are supported by better tech, they can produce more income.

Sold the dream. Then the updates stopped. That's the story a lot of agents tell us before they switch to Street.co.uk A CRM that felt right at the time. Big promises, a confident pitch. Then the updates dried up, and the issues started showing. An agency doesn't stand still. Its CRM shouldn't either.

A lot of the costs going up for agencies at the moment are out of your control. Between wage rises, National Insurance changes making hiring more expensive, and portal fees going up every year, it all adds up. One cost you do have a say over is how many hours your team spends on each instruction between winning it and completion. It's usually more than people expect once you add up the same details being typed into multiple systems and the six phone calls it takes to coordinate a viewing. It's hard to quantify as an obvious cost, but it's something you're paying for every week. At Street.co.uk, we think a decent CRM should handle the admin for you. The platform takes that manual work off your team, so they get time back to focus on clients and winning new instructions. What's the one admin job you'd get rid of tomorrow if you could?

Remember when 1st May was the date every lettings agent was dreading? 21 weeks on, and the agencies I speak to fall into two camps. For most, the extra admin was less than ideal, but it didn't actually affect their day-to-day operations. The others really felt the effects and are still catching up... even now, as we're about to enter Q4. So, why is there such a gap? It came down to organisation. And that doesn't just fall to the lettings agents, because some of the responsibility came down to their CRM provider's organisation on Renters Rights, too. The agencies who were able to converted their ASTs to APTs in a few clicks and got on with their day. The ones doing it by hand lost weeks. And they're still suffering the repercussions now. For agents on Street, the Conversion Wizard handled the qualifying, converting and documenting automatically. Nothing missed. No stress. Street.co.uk is already prepared for the upcoming Landlord Registration changes that are being rolled out from December 2026 onwards. More change is coming. Wouldn't it be good to know your CRM has already done the heavy lifting?

I'm never going to pretend moving CRM isn't a huge decision. When you start comparing the market it's hard to know where to begin 😵💫 If you're brand-new to Street.co.uk, this video's a good place to start. It's a 10-minute walkthrough covering sales, lettings and client accounting in one go. One of my favourite things about Street is how much we can tailor the platform to what your agency needs. No two agencies are the same and a CRM shouldn't be one-size-fits-all, so we work with you to get it right before you move. If you want to see how Street could work for your specific priorities, even just as a benchmark, drop me a message to say hello or email me on [email protected] 👋

Winning the instruction is only the beginning. Getting the property live takes its own kind of coordination, and that coordination often costs you hours you don't have. It doesn't have to work that way.