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One lesson I learned while building the legal function at DoorDash during our most explosive growth period was that business teams would mark everything as urgent without understanding the ripple effects. Sales said their deal was mission-critical. Marketing needed their campaign reviewed yesterday. HR had a contract that absolutely cannot wait. Every request felt like it was on fire, but they couldn't all actually be emergencies. Business teams couldn't see that approving their "P0" request meant three other departments would have to wait. In fact, the most stressful moments I've experienced in legal were when I was juggling multiple genuine emergencies at once. That's when I realized we needed a system that forces difficult conversations to happen outside of legal. A good prioritization framework does something powerful. It makes the business leader requesting P1 priority go to their peers and explain why their request should jump the line. They need to make the case to other department heads about why their urgent matter trumps everyone else's urgent matters. This creates accountability and transparency that didn't exist before. Business teams start to think twice about what they're actually asking for when they mark something as high priority. In-house legal teams in particular need a prioritization framework that's not just internal. It needs to be socialized across the entire organization. We've made the below framework publicly available on our website. It was originally created by Ilan Hornstein, Global VP at 8x8, who generously shared it so other legal teams could benefit. It creates a common language around urgency that everyone in your organization can understand. I especially dig the airplane analogies! Funny aside - when my Head of Sales described something that in his mind was an urgent situation at the end of a quarter (equal to what he thought was a P1), Ilan laughed and said “that’s a very typical P3 scenario for us, and something that we’d turn around in a couple of days tops” Start socializing a framework like this with your business partners. You'll be amazed how much clearer these conversations become when everyone's working from the same playbook.

Wow! Since last week, 36 in-house legal teams have gotten their legal efficiency score with the Streamline Legal Efficiency Scorecard. Standout stats: Of the 36 teams that have got their scorecard so far: - 12 teams of 1-4 lawyers - 7 teams of 5-10 lawyers - 3 teams of 11-19 lawyers - 14 teams of 20+ lawyers Some interesting findings from respondents: 1. The larger the team gets, the less efficient they are. Teams with 1-4 lawyers average 15.8 points, while 20+ lawyer teams average 11.3 points. 2. There's a sharp efficiency drop-off when teams handle 10+ requests per lawyer weekly. These high-volume teams score 76% lower than low-volume teams, indicating most legal departments haven't figured out how to scale operations effectively. 3. 6 in 10 legal teams surveyed still use email and spreadsheets as their primary management system in 2025, despite purpose-built tools delivering 89% better efficiency scores. Legal is stuck in operational patterns from the early 2000s. 4. 89% of teams surveyed handle approvals manually and 67% only communicate when asked. This is emblematic of what I hear from lots of teams – that they’re stuck in reactive, high-touch modes that are hard to scale. *data is subject to change as more teams complete the scorecard. If you haven’t got your score yet and want to know how your team stacks up against others, comment “SCORECARD” and I’ll send you the link!

Redwood Software believes "any process that can be automated, should be automated." Ironically, their 4-person legal team was drowning in email chaos, duplicate work, and scattered communication across time zones. Their solution? Consolidated legal intake and matter management that delivered immediate impact: 50% faster request resolution, 25% quicker initial responses, and elimination of duplicate efforts. "The product is celebrated internally! The whole company loves Streamline," says Senior Counsel James Harmoush.

Cityblock Health's legal ops challenges will resonate with many legal leaders: rising legal costs, maxed-out capacity, and pressure to prove value. But their solution story is remarkable. After evaluating 40+ vendors, implementing strategic workflow automation, and shifting to a prioritization-based service model, this fast-growing healthcare company achieved 40% outside counsel savings while recovering 10-20% of internal team capacity. The transformation proves legal can be both cost-effective and strategic.

Redwood Software believes "any process that can be automated, should be automated." Ironically, their 4-person legal team was drowning in email chaos, duplicate work, and scattered communication across time zones. Their solution? Consolidated legal intake and matter management that delivered immediate impact: 50% faster request resolution, 25% quicker initial responses, and elimination of duplicate efforts. "The product is celebrated internally! The whole company loves Streamline," says Senior Counsel James Harmoush.

Cityblock Health's legal ops challenges will resonate with many legal leaders: rising legal costs, maxed-out capacity, and pressure to prove value. But their solution story is remarkable. After evaluating 40+ vendors, implementing strategic workflow automation, and shifting to a prioritization-based service model, this fast-growing healthcare company achieved 40% outside counsel savings while recovering 10-20% of internal team capacity. The transformation proves legal can be both cost-effective and strategic.