STORY Hospitality ads

The next chapter of hospitality starts with a conversation. This November, we’re bringing our perspective to Cairo. Our CEO, Victor Abou-Ghanem, CFA , will take the stage at FHS Egypt for “The Egypt Playbook: Lessons from the World's Leading Hotel Operators”. The panel brings together experiences from across the industry to explore what those lessons could mean for Egypt’s hospitality future. For STORY Hospitality, contributing to that next chapter means thinking through what comes after the opening: - The teams running the hotel - The guests choosing to return - The long-term value created for owners Victor will join Makram El Zyr of Rotana, Elie Milky of Radisson Hotel Group and Mohamad Haj Hassan of Wyndham Hotels & Resorts. With the discussion moderated by Stefan Dubbeling, Managing Director Development & Managed Hotels KSA, WorldHotels. 📍 Summit Stage | FHS Egypt 11 November 2026 | 10:40 am Join the session and make room for a conversation about what comes next. #STORYHospitality #FHSEgypt #FutureHospitalitySummit #HotelDevelopment

STORY Hospitality is Hiring! Position: Front Office Supervisor, Al Maya Island & Resort Location: Abu Dhabi, United Arab Emirates Job type: Full-time, On-site ABOUT THE JOB We’re hiring a skilled and service-focused Front Office Supervisor at Al Maya Island & Resort to help lead daily operations and deliver memorable guest experiences. Located off the coast of Abu Dhabi, the resort is part of STORY Hospitality, an Accessible Luxury and Lifestyle-led hotel management group operating across the UAE, Morocco and Seychelles. You’ll oversee Front Office, Housekeeping and Recreation operations, supporting colleagues and coordinating across departments to ensure every stay runs smoothly. WHAT YOU’LL DO • Supervise daily Front Office, Housekeeping and Recreation operations, maintaining high standards of service and guest satisfaction. • Handle guest concerns, VIP arrivals and special requests, resolving issues with care and professionalism. • Lead, train and motivate colleagues, managing schedules, performance reviews, coaching and development. • Coordinate with other departments to deliver seamless guest experiences and efficient operations. • Monitor operational performance, budgets, costs and revenue opportunities, supporting planning, forecasting and departmental goals. • Support recruitment, onboarding and colleague retention. • Monitor guest feedback, online reviews, quality audits and service standards, identifying opportunities for improvement. • Ensure compliance with company policies, operational procedures, safety, hygiene and personal protective equipment requirements. WE’RE LOOKING FOR • A diploma or degree in Hospitality Management or a related field. • At least 2 to 3 years of Front Office Operations experience, including supervisory or leadership responsibilities. • Fluency in Arabic and English. • Proficiency in Microsoft Office and hotel management systems. • Strong leadership, communication, problem-solving and team-management skills. • An organized, service-focused professional who can work confidently under pressure in a fast-paced environment. • Willingness to relocate to or commute to Abu Dhabi. READY TO APPLY? Send your CV to [email protected] Your next chapter in hospitality starts at Al Maya Island & Resort.

Your next property needs an operating plan as considered as its design. Who is it for? How will the service work? What will the owner need to see to judge its performance? These questions belong early in the conversation. With STORY Noi Residences in New Cairo and STORY Budva Riviera under construction, STORY Hospitality’s future portfolio is taking shape in two distinct markets. Our approach brings asset-specific commercial planning, operational management and owner visibility into the same conversation. If you are developing a property or reviewing your management partner, speak to our team about your location, your plans and what you need the asset to achieve. Let’s discuss how STORY Hospitality could fit your project.

STORY Hospitality is Hiring! Position: Quality Manager, The H Hotel Dubai Location: Dubai, United Arab Emirates Job type: Full-time ABOUT THE JOB We’re hiring an experienced Quality Manager at The H Hotel Dubai to lead quality assurance, service excellence and continuous improvement. Located on 1 Sheikh Zayed Road, the hotel is part of STORY Hospitality, an Accessible Luxury and Lifestyle-led hotel management group operating across the UAE, Morocco and Seychelles. Reporting to the General Manager, you’ll work across departments to uphold brand standards and deliver a consistent guest experience. WHAT YOU’LL DO - Implement, maintain and improve the hotel’s quality management framework, standards and controls. - Conduct operational and service audits across Front Office, Housekeeping, Food & Beverage, Engineering and other departments. - Analyze guest feedback, reviews, complaints and satisfaction scores to identify trends and coordinate timely action. - Work with department heads to address root causes, resolve service gaps and track corrective and preventive actions through to completion. - Review, standardize and update departmental standard operating procedures. - Partner with Human Resources and Learning & Development on training in brand standards, service excellence and complaint handling. - Track quality KPIs, audit findings and guest satisfaction results, presenting clear reports to the General Manager. - Lead cross-functional improvement projects and benchmark hospitality best practices. WE’RE LOOKING FOR - A bachelor’s degree in Hospitality Management, Business Administration, Quality Management or a related field. - 3-5 years of relevant experience in hotel quality assurance, operations, guest experience or service excellence. - Strong knowledge of hotel operations, quality auditing, SOP development, guest feedback analysis and corrective-action processes. - Excellent analytical, communication, training and stakeholder-management skills. - The confidence to influence teams at every level and build a culture of accountability and continuous improvement. READY TO APPLY? Send your CV to [email protected] We look forward to hearing from you.

“Fine” is rarely good enough for a hotel asset. A strong hotel in a strong location can still leave value on the table. It happens when brand standards are too rigid, decisions are made too far from the market, F&B is underperforming, or capital is invested without a clear return. At STORY Hospitality, we manage each property around the needs of its market. Our demand-led approach puts pricing, positioning, F&B, distribution and costs at the asset level. Ensuring our leaders are empowered to make the right decisions at the right time. Today, STORY manages different properties across the UAE, Morocco and Seychelles, supported by commercial systems and benchmarking platforms used across the global industry. Through Global Hotel Alliance and GHA DISCOVERY, our owners also gain access to a global loyalty ecosystem of millions of members. And all without the rigidity of a major chain. Independent in approach. Global in reach. Focused on performance. If your management contract is approaching renewal, let’s have a different conversation.

The difference between a good hotel and a great one is often hidden under the smallest details… like the bed. The first thing many guests do in a new hotel room? Check under the bed. Then open the curtains. Our housekeeping teams know this. So the space under the bed gets the same attention as everything in plain sight, while the curtains are set to frame the view, not simply cover the window. That’s the part of hospitality that doesn’t photograph well: the highest standard you maintain when no one is watching. Across STORY Hospitality’s hotels, our best team members have something in common. They notice what others miss. They take pride in the details. And they believe doing something properly matters more than doing it quickly. We build our teams around that mindset and give our on-site leaders the autonomy to lead, make decisions, and deliver. As an operator, that’s what we look for: People who care about the details, take ownership and raise the standard every day. What’s one operational detail you believe separates a well-run hotel from the rest?