Star Telecom

Discover how AI-driven interaction analytics are enhancing customer experiences in our latest podcast! We unpack how using AI to analyze every interaction across all channels unlocks actionable insights for sharper decision-making and better outcomes in your contact center. https://bit.ly/3MbI3PL #Podcast #CX #EX #ContactCenter #Genesys #CCaaS #CustomerExperiences

Is your contact center treating every call like a first date? In an omnichannel world, customers expect you to know where they’ve been. Check out this new blog on how to harness AI within Genesys Cloud CX to visualize and influence the customer journey in real-time. 👉 https://bit.ly/3MxbR9C #CustomerJourney #Conversions #CustomerExperiences #CX #CustomerLoyalty #ContactCenter

Our Solution Consultant team just released a new YouTube video diving into Virtual Agent in Genesys Cloud CX. If you want a clear look at what the solution can do, real use cases, and how businesses are using Virtual Agent to transform customer experiences, this video is worth the watch! ▶️ https://bit.ly/4iti0j9 #AI #ArtificialIntelligence #CCaaS #Genesys #CustomerExperiences #CX

For mid-market contact centers, a small 0.1% of downtime translates into a massive cost. We break down the true "Cost of Silence" in our new blog. 👉 Learn about the three pillars we have highlighted for strategic resilience to protect your enterprise value. We also included a calculator to show the real cost of a 1-hour outage. https://bit.ly/3XXTWeL #downtime #resilience #contactcenter #ccaas #telecom #customerexperience

When agents thrive, customers do too! Our latest blog explores how Genesys Copilot enhances both agent experiences and customer experiences. See how the right balance of human connection and AI efficiency transforms every interaction. 👉 https://bit.ly/4opMxAN #CX #EX #AI #Copilot #Agents #ContactCenter #Cloud #CCaaS

The recent AWS outage highlights the risks of relying on a single cloud provider for your contact center operations. Don't let an outage compromise your customer experiences. Learn how to safeguard your contact center today. With Star Telecom, you get: 1. Alternate call routing: Redirect calls to a different region or platform to ensure uninterrupted service. 2. Announcements & fallback messaging: Keep customers informed even during service disruptions. 3. Redundant architecture: Multi-region failover and telecom-independent routing protect against future outages. 4. Consultative setup: Star Telecom designs and implements these failover strategies so you’re prepared before an incident occurs. Read the article - When the Cloud Goes Dark: Why Decoupling Your Telecom from Your CCaaS Matters 👉 https://lnkd.in/eKxthcBN #AWS #Outage #CCaaS #Telecom #Customers #CX #CustomerExperiences #Redundancy