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🎙️ AI tools can clone a voice in seconds. Your service desk was built to help people fast. It wasn't built to tell a real employee from a cloned voice, and that's not something better training fixes. So stop asking agents to judge the voice. Verify the identity instead: → Send a request to the MFA the caller already uses: Duo, Okta, PingID… → Or a one-time code by email or SMS → For high-risk requests, add a government ID scan with a liveness check (Specops Verified ID) The agent gets a clear result. The reset is no longer a judgement call. 🔎 Try it from the agent's seat in the interactive walkthrough: https://bit.ly/4yU77hJ #Deepfake #ServiceDesk #SocialEngineering #IdentitySecurity

🎭 MGM. Clorox. M&S. Three very different companies. One thing in common: the attackers got in by talking to a help desk. → MGM Resorts (2023): attackers reportedly talked their way past the IT help desk. MGM later estimated a ~$100M hit to quarterly earnings. → Clorox (2023): according to Clorox's lawsuit, its outsourced service desk reset passwords and MFA without verifying who was calling. → M&S (2025): the chairman described "a sophisticated impersonation attack" that involved a third party. The way in wasn't a software flaw. It was a conversation. The question isn't whether your agents are careful. It's whether your process lets them be sure. 🔎 See what verifying a caller looks like in practice. Pick a method and try it yourself: https://bit.ly/4yU77hJ #ServiceDesk #SocialEngineering #ScatteredSpider #CyberSecurity

📞 "Hi, it's Mark from Finance. I'm locked out and my board meeting starts in ten minutes." Would your service desk reset that password? Many help desks still verify callers with a few security questions, or a gut feeling. That's exactly the gap attackers count on. So instead of telling you how caller verification works, we built a walkthrough that lets you try it from the agent's seat: → Pick a verification method: Duo, email, SMS or Verified ID → Send the request to the caller → Get a clear "verified" result before anything is reset No demo to book. A short form, and you're in. 🔎 Try the walkthrough: https://bit.ly/4yU77hJ #ServiceDesk #ITSecurity #SocialEngineering #IdentitySecurity

🖥️ Real user or impostor? See how agents verify callers with Duo, Okta or 15+ MFA factors before any reset!

🖥️ Would your service desk reset this password? Take the interactive walkthrough and verify the caller yourself!

🖥️ Put your help desk to the test: pick a verification method and see how a caller gets verified, no guesswork.