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Insurance is a relationship business - usually that means relationships with clients and carriers. But it's just as true about the people working in insurance. So after the Large Agent Alliance on Sunday Sept 27th, pre Applied Net, we're getting a small group together for dinner - VPs of operations, CIOs, systems leaders, and personal lines executives. The conversation is AI: where it's actually moving the needle, where it's getting more attention than it deserves, and what staffing looks like as most of the current workforce retires. No deck and no demo, Chatham House rules. If that's you and you'll be there, DM me or grab a seat on the link in the comments. Applied Client Network Applied Systems PS. Brazilian rodízio, so come hungry.

Your receptionist gives notice. Do you repost the job, or hire an agent instead? One free cheat sheet: person vs. AI agent on cost, ramp-time, and coverage, plus a spreadsheet to run your own agency's numbers. Free, for independent P&C agencies. Know before you post.

We asked 200 P&C agencies how they handle the phones. The results are uncomfortable. Speed to answer, calls per CSR, voicemail rate. Benchmarked, so you can see exactly where your agency stands. Free report, for independent P&C agencies.

Most agency owners have no idea if their phone operation is good, because nobody publishes the numbers. Now someone did: speed to answer, calls per CSR, and voicemail rate across 200 independent P&C agencies. See where you rank. Free, for independent P&C agencies.

$40K, 3 months to fill, no guarantee they stay. That's the front desk hire in 2026. This cheat sheet puts it side-by-side with an AI agent: cost, ramp-time, coverage. Plus the spreadsheet to run your own numbers. Free, for independent P&C agencies.

Are you a P&C independent Agency struggling to hire the right receptionist? We both know how hard it is to hire qualified and experienced people. You can’t keep up at this pace, constantly hiring a different receptionist or letting your CSRs handle the calls. We are Sonant. We want to make sure that your agency picks up the phone for your customers and that the valuable time of your CSRs is protected. Want to know more about an AI receptionist? Click on Learn More.