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If you’re a CX leader in London, this dinner is for you. On November 03, a small group of CX, Operations, and Workforce leaders are coming together for one private dinner. No big conference. No sales pitches. Just a room of leaders having real conversations about what’s happening inside CX operations right now. At AI in the Wild, we’ll dig into three topics: 1. Work Redesign 2. The Capacity Illusion 3. The Visibility Gap Join us November 03 in London. Seats are intentionally limited. Request an invitation to join the table.

59% to 82% service level in 60 days. Zero new hires. No new tools. No extra headcount. It started with an honest look at the data they already had, and a clear view of what to fix first. Most operations never take that look until something breaks, and by then the fix costs more. Data100 gives you that same look at your own numbers, free: forecast, shrinkage and alignment to your CX goal. Apply now.

Four things we check in your workforce data. Most operations have never looked at them together. Forecast accuracy. Shrinkage. How forecasting, scheduling and intraday connect. And how aligned all of it is to your CX goal. No sales pitch, no demo, just a clear, honest picture of where your function stands today. That’s Data100, a free and honest read of your own data. Apply now.

“I need more people” isn’t a business case. Finance will ask you to prove it. Before the next headcount request, check what your data says: is the forecast accurate, where is shrinkage going, and is capacity matched to demand? Sometimes the answer is more agents. Sometimes it’s a better plan with the agents you already have. Data100 gives you the evidence for your next headcount conversation, free. Apply now.

Most WFM problems aren't tool problems. They are clarity problems. C.L.E.A.R™ is the proprietary methodology we built at Solid Rock Consulting to fix exactly that, one clear step for every piece of data your workforce team touches. No new software to learn. No extra dashboards to babysit. Just one method that turns scattered data into a decision you can defend in the room. That is what C.L.E.A.R™ solves that a dashboard alone cannot. Want to see where C.L.E.A.R™ would start with your own data? Summer100: FREE Data Analysis & Strategic Workforce Assessments applies the exact same methodology at no cost. Spots are limited and they are going quickly. Apply today: s100.thewfmpeople.com

Your WFM lives inside your BPO? That is exactly why every staffing call feels like a guess. Here is an uncomfortable question for your next 1:1 with yourself: When was the last time you made a staffing call and actually trusted the number behind it, not just hoped it was close enough? You are not short on data. You are short on visibility and a system that turns raw numbers into decisions you can defend. That gap isn't something you built. It is something you inherited by relying solely on BPO reporting. If you want a straight answer on where your visibility breaks down, Summer100: FREE Data Analysis & Strategic Workforce Assessments gives you one, free, in 72 hours. Only a limited number of assessments remain. Apply today: s100.thewfmpeople.com