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Your teams already collaborate in Microsoft Teams. Now bring business calling into the same familiar environment. Operator Connect connects Teams to the public telephone network, allowing employees to make and receive external calls directly in Teams. Deploy quickly without on-site Session Border Controller hardware, and reduce infrastructure and management overheads. Manage users, numbers and policies through the Teams Admin Center, while the operator handles connectivity, voice routing and resilience. With over 21 years of communications expertise and Operator Connect services in 71 countries, SCB Global helps organisations simplify calling across their locations. Its Microsoft-native, Azure-based approach is supported by its own platform and in-house development expertise. Speak to our Teams communications experts about your requirements. Book a demo to see Operator Connect in action, or request your 30-day free trial.

A call. A WhatsApp message. An email. Your customers choose how they get in touch. Give your agents one connected workspace to keep the conversation moving, directly inside Microsoft Teams. Meet OPTO C from SCB Global, a Microsoft Teams-certified contact centre solution that brings Voice, SMS, WhatsApp and Email together. Help your team handle customer enquiries without constantly switching between separate applications, while making more of your existing Microsoft 365 investment. Give agents useful support in the moment with real-time transcription, sentiment analysis and call summaries. Skills-based routing helps connect customers with the right expert, while integrated workforce management supports scheduling, forecasting and quality management. Empower agents further with integration to key systems (CRM) and knowledge sources, and infused AI workflows for greater efficiency and a better customer experience (CX). Ready to see it in action? Book an OPTO C demo, talk to an SCB Global contact centre expert or request a 30-day trial. Explore how a Teams-native workspace could simplify your agents’ day and connect your customer service channels.

Your people already collaborate in Microsoft Teams. Bring business calling into the same environment and give your workforce a more connected experience across offices, devices and locations. SCB Global helps organisations modernise legacy telephony, simplify voice management and support hybrid working. Connect voice, meetings, messaging and collaboration while reducing the complexity of disconnected communication systems. Find the right approach for your business with expert guidance on Operator Connect, Direct Routing and hybrid deployments. From architecture and global connectivity to number porting and migration planning, SCB Global helps align Teams Voice with your operational, technical and compliance requirements. Ready to explore Microsoft Teams Voice? Talk to an SCB Global expert, book a demo or request a 30-day trial to discuss the next step for your organisation.

Your communications are telling you something. Are you listening? Every call, interaction and outcome creates valuable data. OPTO I turns that data into the intelligence organisations need to identify trends, understand performance and uncover opportunities for improvement. Built for Microsoft Teams, OPTO I replaces disconnected reporting with one clear view, making complex communications data easier to explore, understand and act upon. Just the right insights, in the right context, in real time to help teams perform better and businesses move forward. From information to intelligence. From intelligence to impact. To find out more click here: https://lnkd.in/dyQpHHbJ One platform. One ecosystem. Intelligent communications for Microsoft Teams. #OPTOI #MicrosoftTeams #AdvancedReporting #IntelligentInsights #DataDrivenDecisions #SCBGlobal #CommunicationBeyondVoice #IntelligentCommunications

OPTO T is an intelligent voice solution for Microsoft Teams, built for organizations that need to connect people, customers and offices across the USA and around the world without the complexity. Whether you are expanding into new markets or empowering a global workforce, OPTO T brings together the flexibility of Operator Connect and Direct Routing in one seamless experience. Delivering enterprise-grade voice natively within Microsoft Teams, it's simple to deploy, effortless to manage and built to scale with your business. Intelligence in every call. Confidence in every conversation, to find out more click here: https://lnkd.in/eHzeFfUe #OPTOT #MicrosoftTeams #TeamsPhone #OperatorConnect #DirectRouting #EnterpriseCommunications #GlobalBusiness #SCBGlobal #CommunicationBeyondVoice #IntelligentVoice #CommunicationBeyondVoice

SCB Global is the leading Microsoft Operator Connect supplier with 71 countries connected to date and the first supplier to provide Teams voice connectivity in Saudi Arabia. Contact us today to find out more on how fast and simple it is to get connected: https://lnkd.in/eagvDNf4 #microsoftteams #msteams #microsoft #operatorconnect #communicationbeyondvoice #hybridwork #globalconnectivity #directrouting #SaudiArabia