Remark

Wish someone would explain AI in a way that's both knowledgable and easy to understand? Sadie is going to pepper Dave with questions and isn't going to quit until he explains it all. Come join and get your own questions answered! 📅 Tuesday, December 16 🕒 1:30–2:00 PM ET 🎙️ Featuring David Thomas and Sadie Estey Register: https://lnkd.in/eZMmQqD9

A lot of people think that AI tools like GPT-4 and Claude learn from your conversations in real time. They don't. We’re breaking down misconceptions like this in our upcoming webinar. Demystifying AI: Answers to the Questions Everyone's Asking 📅 Tuesday, December 16 🕒 1:30–2:00 PM ET 🎙️ Featuring David Thomas 🍊 and Sadie Estey Sign up at the link in the comments. You ask questions, Remark replies.

We’re excited to introduce Inbox Automation. Your support inbox just got a major upgrade. Remark’s AI now works directly inside support tools like Zendesk and Gorgias, resolving familiar ticket types, following your workflows, and escalating when needed — giving shoppers faster answers and your team less manual work. Learn more about the launch and how Inbox Automation works in our full blog linked in the comments.

How often do shoppers share their email when chatting with Remark? We ran the numbers across over 100,000 conversations: Shoppers with shorter conversations (<3 exchanges) only drop their emails 30% of the time. But for shoppers with longer conversations, that figure jumps to 75%. It turns out your highest intent buyers want personalized follow-ups from brands. Your chat widget isn't just a service tool -- it's your best customer intelligence channel.

We’re excited to officially welcome Larkspur & Hawk to the Remark customer community. Known for luminous foiled gemstones, painterly color palettes, refined silhouettes, and heirloom-quality designs, Larkspur & Hawk attracts shoppers who want to understand every detail. As online interest grew, so did the number of high-intent questions their team needed to answer with care. With Remark, Larkspur & Hawk can meet shoppers at the exact moment curiosity strikes, offering clear answers about materials, colorways, and styling without slowing down the browsing experience. The result is guidance that feels bespoke to each shopper, helping them move from inspiration to decision with confidence. The outcome: 100% automation rate 15% chat conversion rate $26K in chat-driven revenue Read the full case study at the link in the comments.

AI is everywhere, but understanding it isn’t always straightforward. Join Remark’s David Thomas 🍊 and Sadie Estey for a jargon-free webinar that breaks down common questions and misconceptions around AI. We’ll share what AI can truly do, where it still has limits, and how brands are using it to elevate customer experience today. Demystifying AI: Answers to the Questions Everyone's Asking 📅 Tuesday, December 16 🕒 1:30–2:00 PM ET 🎙️ Featuring David Thomas and Sadie Estey Save your spot at the link below.