Puzzel

Anders Cruse from PenSam is joining us at Elevate Virtual '26! In his session "From first steps to full ecosystem: Pensam's AI journey", Anders shares an honest, practical look at how Pensam has made AI a core part of their CX ecosystem — from supporting agents in the moment to understanding the bigger picture across every interaction. What can you expect to hear? ✅ how Pensam built AI into the heart of their contact centre - not as an add-on, but as the foundation ✅ how AI Copilot is helping agents handle conversations with more confidence and consistency ✅ how Live Summary and Conversational Intelligence are giving the team deeper insight into what customers actually need ✅ practical takeaways you can bring back to your own CX strategy Hear first-hand how to bring together people, technology, and insight to create smarter, more connected customer experiences. Save your set now: https://lnkd.in/e8r8FuYM #Puzzel #CustomerExperience #Elevate26

Safe AI in CX isn't optional anymore. Everyone's excited about what AI can do in customer service. Fewer people are asking how scaling it safely looks like in practice 🔒 That's exactly what our next exclusive webinar digs into: "Building secure and responsible AI in customer service", with guest speaker, Forrester’s Kate Leggett. Kate is VP and Principal Analyst at Forrester, and spends her days figuring out what's actually working (and what isn't) in CX tech. She's bringing brand new research straight to us, on 15 October, 10:00 to 10:50 CEST. If you're scaling AI in your customer journeys and haven't fully answered the security question yet, this one's for you. This is an exclusive chance to hear the newest research directly from Forrester, with no recording and no recaps. 👉 Save your seat here: https://lnkd.in/eAThBQkk

Data sovereignty used to be a legal team’s problem. In 2026, it’s an operational one that lands on you. Here's what’s changed in the regulatory picture, where contact centres are most exposed, and what good practice looks like.

What does data sovereignty means in practice, what questions to ask their technology vendors, and what does a genuinely European-first CX platform look like? Get the answers in this guide.

A few things are happening at once. ✔ EU AI Act transparency duties apply from August 2026. ✔ GDPR now needs active consent for recording, not a buried disclosure. ✔ Fines run to 4% of global turnover. The rules just moved. Has your contact centre?

Two things are happening at once. ✔️ Regulators are tightening the rules on AI transparency and cross-border data transfers, just as customers grow more sceptical of how their conversations are used. ✔️ 88% of contact centres are now using AI-powered tools, but only 25% have properly integrated that AI into daily workflows — and 91% of leaders say they’re under executive pressure to move faster anyway. Here's why this should matter to you. Get the full report.