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Attention LinkedIn colleagues and friends, 🌟 Calling all professionals in the CX or contact center industry! 🌟 We are currently on the lookout for a VP of CX Advisory who excels at building trust with executives, simplifying complex ideas, and turning strategic visions into actionable plans. If you have a proven track record in BPO advisory or CX technology new business positions and are dedicated to driving CX transformation, we would love to hear from you. Learn more about this exciting opportunity: https://zurl.co/kQkRS #CX #ContactCenter #VPofCX #CXAdvisory #BusinessTransformation

Some organizations bury their sales team in red tape: 🚫Long approval chains 🚫Rigid playbooks 🚫Process over progress At Outsource Consultants, we know bureaucracy kills deals. So we flip that script: ✔️ You bring your CX network. ✔️ You leverage it your way. ✔️ You unlock the freedom to sell creatively. This is the kind of place where driven CX sellers don’t just succeed. They thrive. Want the flexibility to sell your way? Apply today. https://zurl.co/IZjY0

We’re hiring a VP, Private Equity Value Creation to take our proven PortCo playbook and run with it. If you have strong relationships with PE value creation teams and know how to convert introductions into impact, we want to talk. This role is built for a connector who understands how CX strategy moves the needle for high-growth companies. Sound like your lane? https://zurl.co/TUmzz

🚀 Ready to shake things up in CX? We’re on the hunt for a VP of CX Advisory who can build trust at the executive level, simplify the complex, and bring big-picture strategy to life. If you’ve thrived in BPO advisory or CX tech and love driving change, we’d love to talk. Learn more: https://zurl.co/kQkRS

The hard part of bringing AI into your contact center isn’t the technology’s maturity anymore. It’s proving the benefit to your CFO. Our EVP Andrew Griffiths sat down with Frank Wassenbergh of CX Consulting Partners ahead of the ICMI Contact Center Expo and he didn’t talk about tools. He talked about why so many great ideas stall between the conference floor and the approval meeting and how to build the case that gets them through. We’re a founding partner of the new Innovation Village at ICMI, October 26 to 29 at Gaylord Palms in Orlando. You’ll find us at Booth 436 starting Tuesday. Stop by and let’s make 2027 the year stuff actually happens. #ICMI #ContactCenter #CX #AI #InnovationVillage #CustomerExperience

"Our CX data is basically a messy iceberg." That is how a director described what sits inside her call center. Better than any consultant would have put it. She was not being dramatic. She was being accurate. Above the waterline you have the reports. Call volume. Average handle time. The abandonment number you can show your boss. Below that sits everything that actually decides how a call goes. The spreadsheet that one call center supervisor maintains. Call recordings nobody has opened since the last QA sample. She said the translation from that mess into a structured workflow is where the most value is and where the most pain is. That is why it never gets done. It has no owner. It is not a project. It is basically archaeology. Your costs are down below too. Spread across a dozen cost centers, which is why nobody has ever added it up. The mess is not carelessness. She grew, and the processes grew with the people instead of the documentation. You do not have to melt the iceberg first. The partners who do this well arrive with the structure already built and map your reality onto it. I spent 30 years in the contact center industry solving these exact problems. It runs on three steps. 1️⃣ Introduce. We have a high performance network of 300+ BPO partners. 2️⃣ Compare. You see a shortlist side by side on price, location and references. 3️⃣ Optimize. We drive CX performance on an ongoing basis. We do this at no cost to you. Right now I'm looking for CX and contact center executives with 15+ agents. Get a free CX Cost Analysis in 24 hours. Just give us your agent count and hourly cost. We'll show you exactly how to reduce contact center costs by 20-50% through outsourcing or nearshoring - zero obligation, zero fee. If you run 15 or more contact center agents, click this link. https://lnkd.in/gK7efQqc