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Roughly 70% of change efforts fail. Only about 5% of corporate AI projects deliver measurable ROI. The 5% aren't smarter, luckier, or richer. They behave differently, in repeatable ways. They redesign the work instead of bolting AI onto what they already did — high performers are 3x more likely to do this. They start small and ship a visible win: fix the most painful, repetitive task cleanly enough that the team starts asking what's next. And they treat adoption as a leadership problem. The biggest barrier to scaling AI is no longer employee resistance. It's leadership inertia. None of this is mysterious. It's also not what most organizations actually do. Full piece: https://lnkd.in/gRxgw2WZ This is one installment of The Future of Claims — our ongoing series on the AI transition in insurance defense. We’ve also launched the Future of Claims Academy to help the insurance defense ecosystem navigate it: https://lnkd.in/d_iy-fiS

Steven Schwartz became shorthand for AI gone wrong in law. The real lesson got missed. He filed a brief citing six cases ChatGPT invented, and got fined. But that was never an AI story it was Rule 11 with a chatbot. The lawyer who signs the brief is responsible for everything in it. Same with the privilege panic: the cases just confirm what privilege law has held for decades. These risks are loud, well-covered, and largely understood. The risks that actually sink firms are quieter, less discussed, and therefore more dangerous. The headline risk is rarely the one that gets you. Full piece: https://lnkd.in/gHCZ_PVw This is one installment of The Future of Claims — our ongoing series on the AI transition in insurance defense. We’ve also launched the Future of Claims Academy to help the insurance defense ecosystem navigate it: https://lnkd.in/d_iy-fiS

Defense firms are caught in a vice, and one jaw of it is the client. On one side, a plaintiff bar with hedge-fund money that pushed nuclear verdicts to a record $31.3B in 2024. On the other, the carriers who hired you, running automated bill review that trims 6-10% off every invoice. Spend more to fight. Get paid less to do it. The toughest battles really are the ones fought against your own side. And no amount of billable-hour optimization answers that. The way out isn't working harder. It's changing how the work gets done. Full piece: https://lnkd.in/gEdr-dYK This is one installment of The Future of Claims — our ongoing series on the AI transition in insurance defense. We’ve also launched the Future of Claims Academy to help the insurance defense ecosystem navigate it: https://lnkd.in/d_iy-fiS

Defense firms are being squeezed from both sides at once. On one side, a plaintiff bar that discovered venture capital and pushed nuclear verdicts to $31.3B in 2024. On the other, carriers running automated bill review against panels they used to manage on a handshake. And 85 cents of every claim dollar sits in indemnity — not in the legal spend everyone fights over. The squeeze is real. But the squeeze isn't the story. The story is that this exact pattern has a playbook, written by eight industries that walked through the same door first. Pressure is what finally makes incumbents look at the data. Full piece: https://lnkd.in/gQMGBrep This is one installment of The Future of Claims — our ongoing series on the AI transition in insurance defense. We’ve also launched the Future of Claims Academy to help the insurance defense ecosystem navigate it: https://lnkd.in/d_iy-fiS

In October, the Claims and Litigation Management Alliance dropped a number that ought to have ended every AI-and-jobs panel for the year: 60% of insurance defense firms are currently turning down work because they cannot staff it. A strange statistic for an industry worried about being "replaced" by technology. The real story is not that AI threatens defense lawyers. It is that the talent crisis and the AI transition are the same problem, viewed from different windows — and the firms that recognize this get a once-in-a-generation reset on margins, market share, and morale. New piece up: A Job Is Not a Task — the fourth instalment of The Future of Claims. It also marks the launch of the Future of Claims Academy, a nine-module course for defense lawyers, claims professionals, and claims leaders navigating this transition. The first module debuts as a LinkedIn Live event on 27 May. Registration in the comments.

Are the robots going to come for all our jobs in the cyber security space? See what history, economics, and data seem to say. #cyber #aiadoption uno.ai