NextPatient

Patients waiting weeks for appointments. Overwhelmed front desk staff. Limited providers stretched thin across 20+ locations. As not only a federally qualified health center but a rural FQHC, Community Care of West Virginia has one mission: Ensuring patients have every opportunity to access healthcare. To do so, CCWV needed a technology partner that integrated seamlessly with their athenahealth EHR and could meet the challenge of managing the complexities of community care. And NextPatient has done just that. "It's been really cool to see patients be more engaged with their healthcare as a whole," says CCWV clinical application analyst Kelsey Regan. In the first 90 days since CCWV started rolling out NextPatient, they’ve achieved some impressive early results: ✅ The automated waitlist pilot at one of their most overwhelmed locations? Those patients are now getting in 18 days sooner. ✅ Patients getting reminders they can interact with? Appointment confirmations have tripled. ✅ Empowering patients to control their own schedule? Front office staff are managing significantly less call volume across sites. ✅ And the no-show rate for appointments patients book themselves? Just 3.9%. So what’s next for CCWV and NextPatient? → Expanding automated waitlist to more sites → Automating their behavioral health referral workflow → Piloting online queuing for walk-in sites For rural and underserved communities, digital access isn't just about convenience — it's about removing barriers to care. Is your patient engagement platform hitting the mark? Read our full conversation with Community Care of West Virginia ▶️ https://hubs.ly/Q03WL4f50 #healthcareinnovation #patientengagement #FQHC #ruralhealthcare #digitalhealth #healthit

$3.2M collected through text messages. Zero manual data entry. Here's what that looks like in practice 👇 A 19 provider high-volume dermatology practice recently partnered with us at NextPatient (integrating seamlessly with their Nextech Systems EHR). They had three problems that sound familiar to most practices: ❌ Manual payment collection eating up staff hours (reconciling between systems, mailing paper statements) ❌ Cancellations creating gaps they couldn't fill fast enough ❌ Amazing care, but a lackluster online reputation The results over the last 365 days: 💰 $3.2M in patient balances collected through Text-to-Pay (33,415 transactions) – ZERO manual data entry ⏱️ 1,859 patients seen sooner through intelligent waitlist management. They added 5,863 patients to the waitlist, 64% got offers to move up, and 50% of those accepted ⭐ 3,265 google reviews collected averaging 4.9 stars – finally reflecting the quality of care they were already delivering Hit me up to see if we can help you're practice get similar results. I'll also personally be at ASDS this week to talk in person! #dermatology #asds2025 #payments #nextech

More bookings, less work. Doctors love NextPatient for streamlining scheduling and boosting efficiency. Schedule a free demo to see how you can bring these benefits to your practice today! Schedule a free demo to learn more!

Busy dermatology practice? Reduce the call chaos. See how NextPatient + ModMed helps staff deliver the patient experience you want. Learn more.

Hear why dermatology practices choose NextPatient: powerful features PLUS real people who answer when you call. See why practices on ModMed choose NextPatient. Learn more

New provider? Done. Online scheduler updated? Also done. This is why ModMed practices love our hands-on approach. Learn more →