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At EXP KSA 2025 in partnership with Medallia, leaders from across the Kingdom came together to redefine how organizations listen, act, and grow through experience. Watch the full talks, panels, and insights shaping the future of CX, EX, and citizen experience in Saudi Arabia. https://lnkd.in/dTZrh3sg

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Can a tiny detail change the entire customer experience? In chaos theory, the butterfly effect suggests that the flap of a butterfly’s wings can set off a chain of events leading to a storm on the other side of the world. In CX, it’s not so different. A delayed response, a thoughtful thank-you note, a subtle design tweak: each small moment has the potential to reshape how customers feel, trust, and act. Our latest article explores how chaos theory and AI intersect in customer experience, revealing why small changes can create massive impact, and how AI helps brands anticipate those ripples before they become waves. Learn more: https://lnkd.in/d47uwgKR #CustomerExperience #AI #CXStrategy #BehavioralScience #DigitalTransformation #NewMetrics

As #Vision2030 drives a new era of service excellence, public sector entities in the Kingdom are redefining how they serve citizens, moving from meeting expectations to exceeding them through personalization, integration, and continuous feedback. EXP KSA: "The Citizen Experience in the Public Sector" panel brings together two leaders at the forefront of this shift: Hatim Bawazir, Head of Visitor Experience, Events and Festivals Sector, وزارة الثقافة Ministry of Culture Rayan Samman, Customer Excellence Director, Human Resources Development Fund - HRDF - KSA Moderated by John Abraham, this conversation will explore how citizen experience is evolving, from rethinking service journeys and measuring impact in new ways to embedding human connection at scale. #EXPKSA | Crowne Plaza Riyadh RDC Hotel & Convention Center | 15 October 2025 Hosted by New Metrics in partnership with Medallia. Register: https://lnkd.in/dTZrh3sg 𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝘀𝗲𝗮𝘁𝘀 𝗿𝗲𝗺𝗮𝗶𝗻𝗶𝗻𝗴.

At EXP KSA 2025, employee experience will be discussed as a cornerstone of national growth, shaping how organizations in the Kingdom attract, engage, and retain talent. John Abraham will moderate a panel with: Ahmed Thomali, HR Strategy and PMO Director – stc Waleed Sindi, Executive Director, People EX – Saudi Electricity Company Faisal Almozaini, HR Digital Transformation Manager – Arabian Drilling Together, they will share how leading organizations are building workplaces that align with Vision 2030 goals by supporting economic diversification, enabling digital transformation, and creating sustainable pathways for Saudi talent. Hosted by New Metrics, in partnership with Medallia. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝗮𝗻 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻-𝗼𝗻𝗹𝘆, 𝗻𝗼𝗻-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗲𝘃𝗲𝗻𝘁 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗳𝗼𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀. To register fill in your info here: https://lnkd.in/dfZwxNCR