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Chances are you already have your first AI project running. But did you really get it to work for your claims and policy questions? The hard part isn't the tool. It's connecting your policy administration and claims system, mapping how your team handles claims and keeping it up to date when your terms change. Our specialists do that with your team, and stay on after go-live.

Koeman Flowerbulbs automates 57% of its customer service tickets with Kiki, their AI colleague. Kiki doesn't stop at an answer: she changes addresses, cancels orders and sends track & trace herself, across their helpdesk, order system and shipping. And customers are happy with it: in three weeks, only two asked for a human.

At PSV, Frits is part of the customer service team. Their AI colleague works inside Freshdesk, the helpdesk the team already uses, and now automates 59% of email and chat. We set Frits up together with the team and kept improving him until he became a true colleague.

Chances are you already have your first AI project running. But did you really get it to work? The hard part isn't the tool. It's connecting your systems, mapping your processes and keeping it up to date. Our specialists do that with your team, and stay on after go-live.

There are two ways to bring AI into your customer service and claims: build and connect it all yourself, or work with a team that does it with you. With Neople, your policy administration and claims system are connected, so your AI colleague takes in claims, explains cover based on the policy and processes changes, instead of sending automated replies. Our specialists set it up and keep improving it.

An AI add-on in the claims system, another in the CRM, a chatbot on the website. It feels like progress, but none of it is connected and nobody owns the result. A Neople is one digital colleague that works across claims, policies and customer service, set up and maintained by our team.