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What department should implement AI first? The C-suite. AI adoption shouldn’t be a bottom-up experiment. Leadership needs to understand it, use it, and set the standard for how it transforms the business.

My belief is Agentic AI isn’t primarily a training challenge. It’s actually a muscle-building challenge. The old model of upskilling assumed that technology was relatively stable...you'd teach people the tool, document best practices, and repeat. Agentic AI breaks that model because the tools, capabilities, and workflows are changing way too quickly. It's almost pointless. So leaders shouldn’t be asking only, “How do we train our people on AI?” They should be asking how to create an organization that continuously gets BETTER at AI. How do we build a MUSCLE? This is an ORGANIZATIONAL MUSCLE. That means giving people access to tools, permission to experiment, solving problems, and giving a forum to share what works. A big thanks to Nordic Business Forum for hosting a discussion with Tieto's CEO Endre Rangnes and I.

It was an honour to be on the Oslo Business Forum today. Relying on conventional wisdom today is the deadliest trap. And, AI is the greatest engine of conventional wisdom of all time. This is a story of how I helped destroy an industry. And I'll never do it again. A big thanks to the organizers of Oslo Business Forum for having me today! Speakers Spotlight

The biggest barrier to AI adoption might not be the technology. It might be our legacy mindset. While we’re figuring out how AI fits into old systems, others are simply using it to run their businesses better. The rest of the world isn’t waiting to catch up. #AI #AIAdoption #FutureOfWork

The best AI operators...are just the best operators. The AI models are getting so good that if you have a clear strategy, documented processes and the appropriate data infrastructure, you can extract tremendous value from them. My belief is that you don't also need the best intelligence for every single task. Honestly, 95% of the tasks that you have can be done by ANY model.

Before ChatGPT launched on November 30, 2022, it was clear that this technology was going to be disruptive. But, I don't think anyone could have ever predicted the timeline. In October 2022, I said we would have full text-to-applications and optimized customer journeys (with Agentic AI), but the fact that we are already here is extraordinary. We can never predict the exponential nature of this technology. Imagine where we will be in 2030! Love to get your predictions. This video was captured on October 13, 2022 at a Canada Post / Postes Canada event for marketers.