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⏱️ Cutting contact centre handle times shouldn’t mean sacrificing customer satisfaction. If you’re heading to Call & Contact Centre Expo London (Nov 19–20 at ExCeL), skip the generic sales pitches and talk real architecture. Meet the MMDSmart MessageWhiz team at Stand F 134 to explore how to: ✅ Automate repetitive queries across SMS, WhatsApp, and Voice before they hit your agents ✅ Unify omnichannel messaging without rebuilding your legacy CRM ✅ Cut messaging delivery drop-offs and lower communication costs Heading to ExCeL? Secure a 15-minute 1-on-1 workflow audit with our technical team to map out your 2027 omnichannel roadmap. Book your slot before calendars fill up: https://lnkd.in/dD_mQ7kq

Are you using WhatsApp 📲 to survive, or to thrive 🚀 ? Are you using WhatsApp at all?📈 According to our 2026 State of Digital Customer Communication Survey, 99% of businesses are using messaging primarily for operational alerts like OTPs and delivery notifications. While only 29% of e-commerce brands are using those same channels for growth. 📈 To address this gap, Jéssica Carsalade Turetta, #MMDSmart Product Marketing Manager is welcoming Gupshup AI Tech Evangelist, Carolina Avagnina Sebelli(Former Meta & Oracle) on October 1st for a live webinar, 🚀 "Beyond the Chat: How E-Commerce Brands Turn WhatsApp Into Revenue". Don’t miss out on this exciting and very practical webinar where you’ll walk away with: ✅ A Black Friday playbook you can use all holiday season ✅ A practical WhatsApp use-case checklist ✅ Tips and tricks on how to increase ROI from WhatsApp even with Meta’s new pricing model 📅 Date: Thursday, October 1st, 2026 ⏰ Time: 15:00 CET 🔗 Reserve your spot here: https://lnkd.in/dnzktzBk #DataDriven #Omnichannel #WhatsAppMarketing #MessageWhiz #DigitalTransformation

Will your business be ready to catch the winds, or still tying knots while competitors pull away? Recently, while sipping an espresso freddo at a beach front cafe in a Mediterranean marina I watched 2 chartered boats prepare to sail. On the upper deck of the boat on the left the crew/ passengers sipped champagne and enjoyed elegant canapes to prep for their upcoming adventure. The energy on the other boat was remarkably different with the captain barking orders at the crew, checking the sails and riggings, ensuring everything was properly batted down, training the crew on potential situations and crisis stations. Before a big storm, every captain checks the sails, charts the route, and fuels the engine—because when the wind finally rises, there’s no time to learn how to sail. Last year, businesses that invested in WhatsApp before the holiday season saw 3x the revenue growth of those who didn't. With the holiday season getting closer, you owe it to your sales team to open up your WhatsApp sales channel. Join us for an exclusive masterclass webinar covering key WhatsApp strategies to drive more revenue this holiday season. Topics include: High-Conversion Cart Recovery: Moving past crowded email inboxes into high-open chat flows. AI Shopping Assistants: Letting customers browse, discover, and check out natively inside WhatsApp. Navigating WhatsApp New Pricing Model: Tips and tricks to increase ROI from WhatsApp even with Meta’s new pricing model Takeaways include a Black Friday playbook, a practical WhatsApp use-case checklist you can implement right away, and our guide to getting started with WhatsApp. Register today for "Beyond the Chat: How E-Commerce Brands Turn WhatsApp Into Revenue" with my colleague at #MMDSmart Jessica Turetta and AI & WhatsApp Tech Evangelist (and former Meta/Oracle leader) Carolina Avagnina. Don't let the coming winds catch you unprepared! Register here: https://lnkd.in/gDxufqDh

⚡ Turn WhatsApp 📲 into a high-converting sales channel - beyond shipping updates and basic notifications. ⚡ We’re teaming up with Gupshup for an exclusive 💥 live webinar you don’t want to miss. 🚀 Beyond the Chat: How E‑Commerce Brands Turn WhatsApp Into Revenue 🛒💬 Hosted by Jéssica Carsalade Turetta and featuring Gupshup WhatsApp tech evangelist Carolina Avagnina Sebelli, this session is all about real world examples with practical, actionable tips to help any brand turn WhatsApp into a high-converting sales channel. You’ll walk away with: ✅ A proven playbook you can implement this holiday season ✅ A practical WhatsApp use case checklist ✅ Real-world examples from our customer, global jewelry retailer, Zen Diamond 📅 Date: October 1, 2026 ⏰ Time:15.00 CET 🔗 Register: https://lnkd.in/dTKGGht5 👉 We will be answering all your questions in the live Q&A. #EcommerceGrowth #WhatsAppBusiness #Webinar #Gupshup #MessageWhiz #OmnichannelMarketing #Retail

Customer communications are changing fast, and the gap between strategy and execution is widening. We’ve just released the 🚀 2026 MMDSmart State of Digital Customer Communication Report 🚀 to help you stay ahead. Discover the trends shaping 2026 and how to skyrocket your engagement. Download the full report here 👇 https://lnkd.in/df87kwCg Dive into the data behind why 99% of companies prioritize omnichannel, but only 43% are successfully moving beyond basic email and SMS.

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