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AI is changing Major Incident Management. But how is the profession actually using it? AI can now help investigate technical issues, identify potential causes and propose fixes. But how much are organisations trusting it to act and are we developing the skills our people need to work effectively alongside it? At MIM®, we want to build a clearer picture of what's happening across the profession. We're inviting Major Incident professionals, team leaders and senior decision-makers to take part in our MIM® AI in Major Incident Management Survey. We want to understand: - Which AI tools are organisations using, and where? - What benefits and challenges are people experiencing? - How are organisations assessing the results? - How much authority are they giving AI? - What skills, guidance and support will practitioners need next? - Whether you're already using AI, testing the possibilities, have decided against it or are still working out where to start, we want to hear from you. Your experience matters. The findings will help us understand where the profession stands today and what needs to happen next. We'll bring the results together in a report and share the insights with our community. Take part in the survey: https://lnkd.in/edJATuv3 Please share your perspective and help shape the future of Major Incident Management. #MajorIncidentManagement #ArtificialIntelligence #AIOperations #IncidentManagement #Leadership

Developing the next generation of Major Incident Leaders | MIM Professional®

Every Major Incident is a test of capability. Communication. Leadership. Decision-making. Stakeholder confidence. When the pressure rises, capability becomes visible. MIM Professional® is a globally recognised certification designed to develop the knowledge, skills and confidence required to lead and support Major Incidents effectively. Learn more.

Major Incidents do not reveal what people know. They reveal what people can do. MIM Professional® is a globally recognised certification designed to develop the capability required to lead and support Major Incidents with confidence.

WHEN THE PRESSURE RISES,CAPABILITY BECOMES VISIBLE. The Global Best Practice in IT Major Incident Management®.

Your Major Incident process is only as effective as the people leading it. MIM Professional® helps professionals develop the leadership, communication and decision-making capabilities required during critical service disruptions. Globally recognised certification.