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Healthcare engagement isn’t just a compliance problem — it’s a design problem. 🧠📱 In a powerful new article in MedCity News, MedZed CEO Scott Schnell explores why millions of people engage deeply with apps like TikTok, fantasy sports, and social platforms — yet many disengage from healthcare altogether. Scott challenges the industry to rethink how we design the healthcare experience, arguing that intuitive, rewarding, and user-centered design isn’t just tech-savvy — it’s essential to meaningful member engagement and better outcomes. Why is healthcare still confusing, bureaucratic, and frustrating for so many? And what can we learn from consumer experiences to make care easier, more accessible, and even a little “delightful”? This article dives into that question — and points toward actionable thinking that can move the needle. 👉 Read the full article here: https://lnkd.in/emwXKzgt For more on how MedZed is bridging the gap between member needs and real-world care — blending trust, human engagement, and better design — visit us at www.mymedzed.com #MedZed #HealthcareUX #HealthEquity #Medicaid #MemberEngagement #Innovation #MedCityNews #HealthcareDesign #CommunityHealth

MedZed is excited to welcome Daniel Zimmerman as our new Vice President of Product 💥 Daniel is a seasoned, design-driven product leader with deep experience building technology that supports real people doing real work — especially in complex healthcare environments. Throughout his career, he’s focused on creating tools that improve workflows, strengthen care coordination, and ultimately make it easier for frontline teams to do their jobs well. At MedZed, Daniel will lead our product vision with a strong emphasis on enhancing the experience of our field teams, ensuring our Community Health Navigators and care teams have intuitive, supportive tools that help them better serve members every day across Enhanced Care Management (ECM) and Community Supports (CS). What makes this work especially meaningful to Daniel is deeply personal. In the short video accompanying this post, Daniel shares why MedZed’s mission resonates with him — drawing from his own experience growing up while his mother faced terminal cancer. He reflects on how navigation, coordination, and trusted support are often what families need most during some of life’s hardest moments, and how services like MedZed’s could have made a meaningful difference for his family. ▶️ We invite you to watch the video to hear Daniel share his story and why he’s passionate about MedZed’s mission. We’re thrilled to have Daniel on board and look forward to the impact his leadership will have on our teams, our partners, and the communities we serve. Please join us in welcoming Daniel to MedZed and collaborate with us to bring more services to those in need. https://lnkd.in/gAHT3xSe #MedZed #Leadership #ProductManagement #HealthcareInnovation #ECM #CommunitySupports #TeamMedZed

Inside the Medicaid Shake-Up: What We’ve Learned Over the past several weeks, I’ve shared insights from our report Inside the Medicaid Shake-Up on the “under-the-hood” challenges health plans are facing as HR1 takes effect. The conversations that followed have been eye-opening. Across the industry, leaders are grappling with: · Member disengagement turning into a crisis on steroids · Quality metrics becoming harder to achieve · Redeterminations delivering a costly double hit · Provider networks straining under financial pressure · Social drivers of health multiplying costs · And trust in the system eroding at the very moment stability is needed most None of these are new challenges. But HR1 accelerates them — making what was hard before, harder now. If there’s one takeaway, it’s this: navigating Medicaid’s future will require clarity of strategy and depth of partnership. No plan can go it alone. If you haven’t read the full report yet, you can find it here: Thank you to everyone who has joined the conversation. The work ahead is bigger than any one organization — but together, I believe we can rise to it. #Medicaid #HR1 #ManagedCare #HealthcareInnovation #SDOH #MedZed

The Missing Link: Rebuilding Member Trust in a Shifting Medicaid System Perhaps the least visible — but most important — risk under HR1 is the erosion of trust. When members see their coverage disrupted, requirements shifting, and benefits questioned, many disengage completely. That lack of trust makes it nearly impossible to bring them back into care, no matter how strong the outreach. HR1 accelerates this problem, creating more instability and more reasons for members to tune out. Rebuilding trust requires human connection. Tech alone can’t do it. That’s why people-based approaches matter — trusted community navigators who meet members where they are, explain the changes, and help them navigate a system that feels increasingly confusing. For health plan leaders: how are you thinking about trust as a strategic priority under HR1? This theme came through powerfully in our report Inside the Medicaid Shake-Up. Read it here: https://lnkd.in/g4UKrzeV #Medicaid #HR1 #MemberTrust #HealthcareInnovation #MedZed

Redetermination’s Double Hit Under HR1 Redeterminations have always been disruptive. With HR1’s six-month eligibility checks, the impact on Medicaid plans will be unprecedented. The double hit is real: members drop off coverage, and plans shoulder the administrative costs of re-enrollment while trying to restart disrupted care. Those who churn most often are also the highest-need — people managing chronic conditions, housing instability, or behavioral health challenges. HR1 makes this cycle faster and harsher, threatening both continuity of care and financial stability for plans. Plan leaders I’ve spoken with are clear: this isn’t “just paperwork.” It’s a care disruption with human consequences and real financial costs. Addressing it requires anticipating churn, reaching members before they fall off the rolls, and creating pathways to re-engage them quickly. If you’re a health plan leader, I’d welcome a conversation on how we can tackle this challenge together. This issue — and how executives are bracing for it — is front and center in our report Inside the Medicaid Shake-Up. Read it here: Read it here: https://lnkd.in/gpD7z_Mj #Medicaid #HR1 #QualityMeasures #ManagedCare #MedZed

💡 Why the Next Medicaid Crisis Isn’t Just About Losing Members 💫 In a recent Healthcare Business Today article (“Medicaid’s Breaking Point: How Health Plans Are Bracing for a Storm of Reform, Redeterminations, and Risk”), Enrique Balaguer, Chief Growth Officer at MedZed, offers an unflinching look at what’s really at stake under the HR1 reforms: not only membership churn—but stability, trust, provider viability, and the financial core of Medicaid managed care. Key take-aways from Balaguer’s insights: • Performance-based contracts penalize plans even when members disengage, creating a profound “quality-metrics math problem.” • Eligibility redraws every six months create churn, cost and care disruption—not just underwriting risk. • Trust is foundational. Without relationships, outreach and outcomes fall short. For anyone working in Medicaid managed care—whether payer, provider or community partner—Balaguer’s voice is a timely reminder that the story is bigger than enrollment alone. It’s about how we deliver, engage, sustain and trust. 🔗 Click the link below to understand the depth of the challenge and the path forward. https://lnkd.in/dfnPM_w7