Magpie (Creative Behaviour Change Agency)

How far can clear design and behavioural insight go in improving NHS navigation? In this webinar, we’ll share the pilot learnings from Lewisham’s accessible ‘guide to healthcare’ and the early signs of impact on service use and patient decision-making.

Patient flow challenges aren’t going away - but new user-centred tools are showing promise. Join our webinar to see how a simple illustrated ‘guide to healthcare’ helped people choose the right NHS service, increased NHS App log-ins and showed early behaviour shifts.

Patient flow challenges aren’t going away - but new user-centred tools are showing promise. Join our webinar to see how a simple illustrated ‘guide to healthcare’ helped people choose the right NHS service, increased NHS App log-ins and showed early behaviour shifts.

How far can clear design and behavioural insight go in improving NHS navigation? In this webinar, we’ll share the pilot learnings from Lewisham’s accessible ‘guide to healthcare’ and the early signs of impact on service use and patient decision-making.

A low-literacy, highly visual tool is changing how people navigate NHS services. Hear the story behind the pilot, the co-design journey, the data emerging from early testing and what this means for service pressure and patient experience.

If your team needs evidence of what user-centred design can achieve, this session is for you. Discover how a simple, illustrated resource helped redirect patients to GP, pharmacy, UTC and NHS 111 online - and what we learned about behaviour change in practice.