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2007. A handful of people who had spent years inside baggage operations sat down and asked a simple question: why does this still feel this hard? They set out to do things differently. Created a cloud solution before the cloud really existed. Developed dedicated systems for arrivals and transfers, moving beyond departures-only data capture to capture data from the whole network. Tracked arriving baggage as well as departures to measure arrival KPIs, long before Resolution 753. At the time, most systems were built to replace what airports already had, rather than work alongside it. We took a different approach. Build systems that work with the existing setup, without forcing airports to start again. Nearly two decades later, that principle still shapes what we do. And it's a big part of why many of our customer relationships last far longer than most vendor relationships in this industry. #baggagehandling #aviation #groundhandling

You don't need another dashboard. You need answers you can act on in ten minutes. KPI shifts that matter are small and early. Not Loaded counts ticking up on two flights. Connection risk edging higher before the next peak wave. A terminal operation drifting off pace. If you see it in a weekly deck, you saw it too late. Luggage Logistics analytics is built for the ten-minute window. Real-time panels you can read at a glance, stacked views that drill from airport to stand without leaving the screen, layouts by role so ramp, ops and airline see what they need. More than 200 out-of-the-box panels, plus custom ones when you need them. Data stays online and exports cleanly to your warehouse. Stop admiring the problem. Run the ten-minute check and move the operation.

Myth: a baggage management system is one product that does everything the same way for everyone. Reality: every airport and airline has different pain points across pre-flight planning, departures, transfers and arrivals. And a system that ignores that ends up solving problems nobody actually has. We build it differently. Our solution is made up of a number of pieces of functionality, and we work with each customer to figure out which ones actually solve their problems. Same system. Different shape, depending on what you need. #aviation #groundhandling #baggage #brs #operationalexcellence

How fast can you actually deploy a BRS system when an airport needs one tomorrow? We found out last year. The call came in at 9am. By 4pm, our team was on a flight with the system ready to load. No long onboarding. No weeks of setup. Just a team that picked up the phone and got on with it. See how it happened 👇 #aviation #groundhandling #baggage #brs

Most airports are still relying on legacy message brokers that were built for a different era. Expensive to scale, rigid in design, and often adding more complexity than clarity when operations need to move faster. Aviation Message Core (AMC) changes that. It sits as a modern, flexible messaging hub, designed to receive, validate and distribute operational data across multiple systems without the usual friction. With direct DCS and airline alliance connections already in place, alongside support for established industry standards, it fits into existing environments without forcing a rebuild. If your airport needs to manage BIMs, whether that is BSMs, BPMs or beyond, AMC routes them cleanly into your BHS and BRS. But it does not stop there. CPMs, LDMs, ULD control messages like SCM, UCM and LUC, all handled through one intelligent exchange layer. This is not just another broker. It is a single point of control for how operational messages move across baggage, ramp and flight systems. One place to simplify flows, reduce duplication and bring consistency back into message handling. If your message landscape feels fragmented, it might be time to rethink what sits at the centre of it. #aviationtechnology #baggagehandling #airportoperations

What does hands-free actually look like in a baggage operation? Let us show you. This is the BRS Mini. The size of a smartwatch screen and it runs your entire BRS operation. Loading, arrivals, full screen guidance. No mobile phone needed. Two hands free, every single time. That last part matters more than it might sound. The people moving heavy bags all day, in all conditions, deserve tools that are actually built around how they work. Not tools they have to work around. We'll be at Stand E42 at GHI Americas Panama showing exactly this and having the kind of conversations you can actually take back into your operation. Panama, see you soon!