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Your company spent millions on new software. Are your teams actually using it? The 2026 Enterprise Software Adoption Report breaks down the real data behind failed rollouts - and what IT, Change Management, and Digital Transformation leaders can do differently. Inside, you'll find benchmarks to help you: → Spot where adoption is silently failing → Cut IT support tickets tied to low usage → Prove the ROI of your software investments to leadership Get the data-backed playbook used by teams at 500+ employee organizations. 📥 Download the free report.

80-page PowerPoint decks don't change behavior. They just delay the moment users get stuck. Forvis Mazars' Deputy CIO knew that. So instead of more slides, they gave their teams contextual guidance - right inside the applications they use every day. The result: faster onboarding, fewer support tickets, and actual adoption (not just training completion).

When training happens in a separate tab, people don't come back to it. That's the problem Emory University's Training Manager kept running into - until guidance moved into the CRM itself. No more switching between SharePoint and the tool they're actually trying to use. Just answers, right where the work happens. That's the difference between training people once and supporting them every day.

Most implementation projects take months to show impact. Queensland Country Bank's Head of Capability didn't have that kind of time. Her team got in, built their guides, rolled them out to staff - and saw ROI almost immediately. No long change management cycle, no waiting for adoption to "eventually" happen. That's what happens when guidance is fast to build and easy for staff to actually use.

You bought the tools. You deployed them. You trained your teams. So why isn’t it working? The reality: - Most employees use less than 30% of the tools they have. - Training is forgotten within days. - And nearly half of software spend goes to waste. This isn’t a tech issue. It’s an adoption gap. We broke it down in this report - with data, real patterns, and what actually works to fix it.

£2.5M a year. That's what poor software adoption costs a 1,000-person organization. Most don't even know it. Not because your teams don't try. Not because the software is bad. ➡️ Because deployment without adoption delivers almost nothing. 88% of digital transformations fall short of their ambitions. 44% of SaaS licences go unused across organizations of every size. The highest-performing IT and HR leaders have figured out what separates them from the rest. We put it all in the 2026 Adoption Gap Report - the numbers, the patterns, and what actually works. Free. 10 minutes. Might change how you think about your next renewal.