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Shifty now onboards customers 3x faster after switching to LaunchBay. As part of the switch, they were also able to: - Save 18+ hours a week across their implementation team - Eliminate "poor onboarding" as a leading cause of customer churn - Avoid hiring an additional implementation team member - Give customers full visibility into their onboarding status from day one Want to see how your team can get results like this? 👉 Book a demo: https://lnkd.in/g3ePg7XE The story: As Shifty started experiencing explosive growth, customer onboarding and implementation increasingly became a bottleneck. Not only was it taking too long, but it was split across tools, without a single source of truth: HubSpot handled support tickets. Google Drive held customer documents. Slack and email held everything else. This tech stack fined-tuned for customer collaboration, especially not for Shifty's customers: restaurant operators who are on their phones all day and rarely check email. After working with our team to implement LaunchBay, the difference was immediate. As Cassidy T., Head of Operations and Growth at Shifty, shared: "We were able to take our implementation timeline down from four weeks as our target to 10 days, which is really drastic." But the internal impact was just as significant. "One of our churn reasons built into our CRM was poor onboarding, and we don't experience that anymore since moving to LaunchBay." P.S. Huge thanks to Cassidy and the Shifty team for sharing their experience 👏

"I can't believe how many software companies close 6 and 7-figure ARR deals, only to run customer onboarding with spreadsheets, email, and Slack." A few months ago, I chatted with a fractional COO whose niche was B2B SaaS teams. Our talk stuck with me, because I've seen it too. Companies invest heavily in data enrichment, CRMs, project management tools, and expensive AI layers to acquire customers. ...then leave their CS team with a tech stack from 20 years ago 😥 It happens because many teams believe they can't build a defined process when every implementation is different. So they fall back on ad-hoc workflows, built with whatever tools their team feels like using, that create: • Onboarding confusion and customer frustration • Weak engagement during the most critical window • A first impression that doesn't match the product they just sold All of which slow activation and drive up churn risk before the customer ever sees real value. LaunchBay was built to solve this exact problem. Structured, repeatable onboarding that adapts to every customer - so you can deliver a consistent experience, activate accounts faster, and show product value sooner 🚀

Starting today: 31 new features in 31 days 🚀 A few weeks ago, we sent every single person using LaunchBay a form asking: what should we build next? Our team sat down, looked at everything that came back, and committed to 31 of them. The crazy part.... We're building all 31 in a single month. Not scoping them, not roadmapping them for next quarter, actually shipping them - one per day - for the entire month of October. Some of what made the list are admittedly smaller fixes or improvements (to make a feature/day possible, needed a few quick ones to make room for multi-day projects) but looking at the finalized list, I was shocked how many big swings we agreed on. I'll be sharing what we ship each day here on LinkedIn + our website. Stay tuned for our first daily release this afternoon - it's good one 💅