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How do you build an organization where AI isn't just deployed in scattershot fashion, but your company actually gets smarter because of it? That’s the question we’re unpacking in this week’s episode of AI Knowhow. I sat down with David DeWolf and Mohan Rao to talk about how leaders can build systems, and even entire companies, that continuously learn and adapt with AI. And in our expert interview by Peter Buer, Jason Mlicki of Rattleback shares a sharp insight for professional services leaders: “AI is a better pattern recognition machine than any expert could ever possibly be. So your fundamental value proposition has to change.” This conversation hits on the shift from automation to adaptation and what it takes to lead in an era of compounding intelligence. Watch or listen on the Knownwell site here: https://knwnwl.com/4ne7ahF

Imagine it's a Monday morning at 9:45 and your phone dings. You've just gotten a text from one of your biggest clients asking if you're free to talk at 10:00. Rhetorical questions: 1. How long does it take you to get your finger on the pulse of this account? 2. How many Slack messages, emails, or texts do you fire out to the account team in the next 15 minutes trying to get a handle on what's going on? With Knownwell, you can check all that stress at the door. How? Our platform lets you quickly get a complete overview of that client's health, and you'll still have time to make yourself a fresh coffee before the call. This is what's possible when commercial intelligence replaces gut instinct and guesswork. Tune in to this week's AI Knowhow for more, including a look inside the Knownwell platform courtesy of Courtney Baker and Mohan Rao. https://knwnwl.com/48gd91P

Every company increasingly has access to the same information and technology. The real differentiator in this new environment becomes the speed at which you can unlock the capability of continuous organizational learning. One of the biggest mindset shifts for leaders to consider as a result is that this requires reimagining the way we structure our organizations. Watch or listen to this week's AI Knowhow episode, Building Organizations that Get Smarter With AI, for more: https://knwnwl.com/49j7WXg #AI #podcast #artificialintelligence #AIKnowhow

“Best practices” were built for a slower era, when most things in business were a little more predictable than they are now. In the AI age, change moves faster than any checklist. So what do leaders do when the rules rewrite themselves in real time? This week on AI Knowhow, we’re talking about the end of best practices, and what it means to lead through constant reinvention. Read more, and watch or listen to the full conversation here: https://knwnwl.com/4hkBWnN

If you lead a services organization, you’ve probably felt this pain: everyone thinks they know the true health of your client relationships, but everyone’s version is different. Your team sends thousands of emails a month, sits in hundreds of Zoom calls, and updates countless project threads. Yet, when you want to find out how a relationship is going, you get five different flavors of the truth. That disconnect is exactly why leaders get surprised by churn or blindsided by a client who was “doing great.” Here’s what I’ve learned watching this up close: - Natural communication data holds the earliest indicators of risk - Client Partners base the health of the client solely on the relationship, ignoring commercial alignment and delivery quality perception - Teams usually rely on gut feelings instead of objective signals - Leaders get fragments of the truth, not the full picture - Growth opportunities stay hidden because no one can see patterns The solution isn’t more columns on your RAG report. It’s pulling together everything your organization already knows and turning it into real commercial intelligence. That’s why we built Knownwell. Knownwell synthesizes your natural communications, external data, and enterprise data so you finally get clarity on portfolio health, risk, and where your team should focus. If you want to see what this looks like in action, start a free 30 day trial here: https://knwnwl.com/4iyFbbT

Instantly see your portfolio’s health, understand your clients inside and out, and get the intel you need to retain, delight, and grow your clients.