InsiderCX

We're looking for a Fullstack Developer to scale our patient feedback platform across Europe. If you're ready to build systems that matter, apply!

Claims data is the tip. It tells you which procedure happened at which provider, and what it cost you. Everything that decides whether a member stays sits below the waterline: how long they waited, whether anyone explained the results, whether they were treated like a person or a line item. Complaints don’t surface it either — most get absorbed by the provider long before they ever reach you. InsiderCX measures the submerged part. A short survey after every visit, sent to the member directly and branded as you, asked the same way at every provider — so what comes back is comparable across your whole network.

Every provider in your network reports that things are fine. Standards met. Satisfaction high. Nothing worth escalating. That isn’t dishonesty — it’s structure. When a provider scores its own performance, quarterly, in its own format, what you receive is the version that’s easiest to report. The 40-minute wait and the results nobody explained don’t make it into the return. InsiderCX asks the members instead. A short survey after each visit, white-labelled as you, identical at every provider — so you’re comparing what people actually experienced, not what was written about them.

You fund the care. Your providers deliver it. Your patients live it. And then the chain stops. Whether they were seen on time, whether anyone explained the results, whether they’d go back at all — none of it travels back to the party paying for it. You get claims, and whatever each provider chooses to report about itself. InsiderCX closes the last link. A short survey goes to the patient after the visit, white-labelled as you, with the same questions at every provider in your network — so the experience data comes back to you directly, not filtered through the people delivering the care.

The members who complain are the ones who bothered. Most don’t. They finish the visit, say nothing, and don’t renew — and the first you hear about it is a number in the retention report. By then there’s nothing left to recover. The moment it was fixable was the week of the visit, not the month of the renewal. InsiderCX asks every member after every visit, branded as you. A bad experience surfaces as a flagged score within days — early enough for someone to pick up the phone while it still changes the outcome.

If you're a health insurer with clinics and hospitals in your network, here's the part that should bother you: you fund every visit, but you're rarely the one who finds out how it actually went. 🤔 Patient experience data belongs to whoever collects it. Right now, that's the provider. A member gets referred into your network. The visit happens. Nobody asks the member anything. The only account you get back is the provider's own quarterly report: high satisfaction, zero complaints, wait times within SLA. Then renewal comes around and the member churns, and the report card gives you no reason why. It doesn't mention the long wait, the rushed consult, or the three weeks it took to book a follow-up MRI. You're the one funding the care. The provider is the one holding the only feedback on how it went, while grading their own performance at the same time. Well, InsiderCX flips that. We survey the member directly, within hours of the visit, branded as your organization, not the provider's. Every provider answers standardized questions, so scores are comparable across sites and specialties, and you're holding the data instead of receiving someone else's summary of it. That ownership changes what you can do at renewal. And we all know how important ownership is. 👀 🔸 You negotiate from your own benchmarks instead of a provider's self-reported numbers. 🔸 Referral volume shifts toward the providers who actually deliver. 🔸 Which providers stay in network becomes your decision, backed by evidence. Want to see what your provider network actually looks like to the people who use it? 👉 https://lnkd.in/ejCBu-8z