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P1FCU Elevates Security & Member Experience with IllumaSHIELD™ P1FCU has rolled out IllumaSHIELD™ Voice Security to strengthen fraud prevention and streamline member verification. Using Illuma’s AudioPrint™ technology, callers are authenticated in seconds through natural conversation—no security questions needed. The results: 85% faster authentication, smoother calls, and stronger protection against impersonation and social engineering. “It helped us stay ahead of fraudsters while speeding up the process,” said Kari Murillo, VP of Product Management. Members quickly embraced the convenience, and agents now verify callers with greater confidence. Implementation was fast and required minimal IT effort. “Illuma was extremely responsive,” added Jenifer Piper, VP of Member Service & Sales. With more than 35% of members enrolled in under two years, P1FCU calls IllumaSHIELD™ quick, reliable, and easy to recommend. A smarter, safer experience—built for today’s risks and tomorrow’s member expectations. #CreditUnions #VoiceAuthentication #FraudPrevention #MemberExperience #CallCenterTechnology #FinTech #SecurityInnovation #IllumaSHIELD #FinancialSecurity #CX https://lnkd.in/gpAWSwKw

🚀 Introducing the Next Generation of IllumaSHIELD™: Intelligent, Adaptive Voice Security Illuma is proud to announce the next-generation IllumaSHIELD™ platform, setting a new benchmark for seamless, secure voice authentication. Built on years of proven performance across financial institutions large and small — and millions of secure interactions nationwide — the new IllumaSHIELD™ delivers advanced, proactive protection against evolving fraud threats without adding friction for account holders. Highlights — with new features coming soon: 🎤 Voice Authentication Engine – fast, frictionless, and secure. 🧠 ActiveLearning™ – improve accuracy with every call. 🔄 AnytimeAuthentication™ – re-authenticate callers anytime. ⛔ AutoLockout™ – block brute-force and repeated fraud attempts. ⚠️ Social Engineering Risk Scoring – spot imposters and similar voices. 🎭 Deepfake Risk Scoring – detect AI-generated voices in real time. 🚨 Fraud Risk Flagging – combine human + AI insights for real-time alerts. 🔑 TrustedNumber™ – pairs voice biometrics with trusted phone numbers. 📩 One-Time Passcode (OTP) – flexible, layered authentication via email or phone. “This next generation reflects our commitment to staying ahead of an accelerating fraud landscape,” said Milind Borkar, Founder and CEO of Illuma. 🔒 Experience the Next Generation of Voice Security — Book a Demo Today! https://lnkd.in/gXqJshYE Already using IllumaSHIELD™? Contact your Client Success Team to upgrade to the latest features. #VoiceSecurity #FraudPrevention #DeepfakeDetection #Authentication #Innovation

APEX 2025 Was a Success! A big thank-you to everyone who stopped by Booth #109 and joined our Fintech Showcase demo, “Say It to Secure It: Voice Tech vs. Deepfakes & Fraud.” Amy Travers demonstrated how Illuma Voice Authentication eliminates security questions, blocks deepfakes in real time, and delivers a faster, more secure experience for account holders and callers. We loved connecting with credit union leaders and sharing how Illuma helps contact centers strengthen fraud prevention while creating seamless interactions. Curious how voice authentication can transform your member experience? Visit illuma.cx to learn more. #APEX2025 #VoiceAuthentication #FraudPrevention #Cybersecurity #Fintech #DigitalSecurity #ContactCenterInnovation

We’re excited to be at the ICUCCC Conference, October 20–22! Stop by our booth to see how Illuma Voice Authentication eliminates security questions, reduces fraud, and creates a seamless experience for account holders and callers. Join us October 21 at 9:10 AM for “Say It to Secure It: Voice Tech vs. Deepfakes & Fraud.” Illuma’s Amy Travers, alongside Steve Goodwine from Hudson Valley Credit Union, will discuss how voice authentication prevents fraud before it happens, and ensures smoother, more secure interactions for legitimate account holders. Curious how voice authentication can transform your member experience? Visit illuma.cx to learn more. #ICUCCC2025 #VoiceAuthentication #FraudPrevention #DigitalSecurity #ContactCenter #CreditUnions #Fintech #AccountHolderExperience

That’s a wrap on Glia Interact 2025! A big thank-you to everyone who visited our kiosk and joined our breakout session, “Stellar Security: Voice Tech vs. Deepfakes & Fraud.” We loved showing how Illuma Voice Authentication helps credit unions and banks stay ahead of fraud, block deepfakes in real time, and deliver a smoother, more secure account holder experience. The conversations, demos, and ideas we shared were truly out of this world—and we’re excited to keep the momentum going. Missed us at the event? Visit illuma.cx to learn more. #GliaInteract2025 #VoiceAuthentication #FraudPrevention #Cybersecurity #Fintech #DigitalSecurity

We’re thrilled to share some big news! Service Credit Union (SFCU) — serving more than 350,000 members worldwide — has partnered with Illuma to strengthen account security and streamline the member experience with IllumaSHIELD™. This AI-driven voice authentication solution helps stop fraud before it happens by detecting and preventing threats like deepfakes and social engineering — all while making verification faster and easier for members. Learn how voice authentication can protect your members and save valuable time in the contact center - visit illuma.cx. #CreditUnions #FinTech #FraudPrevention #VoiceAuthentication #IllumaSHIELD #AccountSecurity #MemberExperience #AI https://lnkd.in/guAnnKfN