Gravity CX

Struggling to Scale Customer Support? Customer expectations are rising, and support teams are under pressure. Join our February 4 webinar to see how AI is being used in customer support to improve CX, reduce ticket volume, and scale operations without adding headcount. Real-world examples included.

Something I keep hearing from CX leaders right now: "𝘞𝘦 𝘬𝘯𝘰𝘸 𝘈𝘐 𝘪𝘴 𝘪𝘮𝘱𝘰𝘳𝘵𝘢𝘯𝘵. 𝘞𝘦 𝘫𝘶𝘴𝘵 𝘥𝘰𝘯'𝘵 𝘬𝘯𝘰𝘸 𝘸𝘩𝘦𝘳𝘦 𝘵𝘰 𝘴𝘵𝘢𝘳𝘵." That's exactly why we're running this session, in partnership with Zendesk Reserve your spot here: https://luma.com/2wixvhum On the 25th June, we're opening up the Gravity CX Melbourne office for a live demonstration of AI-driven customer experience. Showing a real walkthrough of how AI agents and Copilot capabilities work inside a modern CX platform. You'll see automated resolutions, intelligent triage, proactive service, and seamless human handoff, all running live. If you're a CX or in operations trying to cut through the noise and understand what's actually worth investing in right now, we’d love to show you. Spots are limited, and it's free to attend.

Melbourne CX friends👇 We’ve opened registrations for our small, in-person CX roundtable in Melbourne, hosted by Gravity CX Spots are limited → register here: https://zurl.co/R4vvG If you’re: • Using Zendesk (or similar) • Leading AI/deflection initiatives • Looking to improve knowledge + deflection fast We’ll be sharing real examples, what’s actually working, and what’s not, plus food & drinks on us.

CX leaders in New Zealand, let’s connect. Gravity CX , in partnership with Zendesk will host an exclusive executive roundtable in New Zealand this April for leaders interested in effective AI-driven customer experience strategies. Register your interest at https://zurl.co/gYc52. This small, intimate session is designed to encourage meaningful discussion and peer exchange. If you lead CX, Operations, or Customer Success in New Zealand, we encourage you to attend. #GravityCX #CustomerExperience #CX #AIinCX #Zendesk #NewZealand

What would your team look like with 50% less manual work? With the right setup, teams are: 1) Reducing bottlenecks 2) Automating approvals & tasks 3) Improving employee experience at scale Tools like SweetHawk extend Zendesk beyond support into full workflow automation. We’ll show you exactly how 👇

If your Zendesk is just a ticketing system… you’re underusing it. Zendesk can power: - Internal service workflows - Automated approvals - Cross-team processes Most teams just haven’t unlocked it yet. We’ll show you how. See what's possible👇