GetVocal AI ads

Join us live on Thursday 19 November at 4pm CET / 10am ET for the GetVocal Agent Builder product showcase. - https://lnkd.in/dPVbZS9R We’ll take an AI agent from first description to live deployment, all in one workflow. You’ll see how Agent Builder lets you describe your agent in plain language, evaluate it against real conversation patterns, improve it as a team, and keep every decision governed, all before a customer ever sees it. Antonin Bertin, our Co-Founder and CTO, will share the vision behind it. Guillaume Dessain, Solutions Engineer, will show how it works in practice. Then we’ll open it up for your questions. Can’t make it live? Register anyway and we’ll send you the recording. Agent Builder. Dream it. Describe it. Deploy it.

A flight changed in seconds. A claim approved from one photo. A loan approved today, funds moving tomorrow. That's not a vision of what AI could do for customer experience. That's what it's doing right now, for real customers, with a real human always ready to step in when it counts. This is the future we're building at GetVocal: AI agents that move fast on the routine stuff and hand off instantly on the moments that matter. Capable enough to resolve. Governed enough to trust. No trade-offs between speed and control. Just better outcomes for customers and the teams behind them. That's AI agents that build trust, not risk it!

Join us and Camunda on 21 July for "From Vibe Compliance to Governed AI," a live session on what it actually takes to govern enterprise AI! "The AI did it" will not hold up in court. When an agent mishandles data or denies a transaction, regulators will want to know exactly what the system did and why. And at 500,000 conversations a month, even 99.9% reliability leaves 500 failures you can't trace. Most enterprises bolt AI agents onto front-end operations with no structural connection to core orchestration. With the EU AI Act's transparency rules landing in August 2026, stacking probabilistic guardrails on probabilistic models is no longer enough. Jarrod Davis, Product Marketing Lead at GetVocal, and Niall Deehan, Process Alchemist & Technical Evangelist at Camunda, cover how to close that gap: supervising AI versus governing it, deterministic architecture so an LLM can't override your business rules, human-in-the-loop checkpoints, and what to demand from your tech partners now. Tuesday 21 July, 11:00 to 11:45 CET, live online. Register now: https://lnkd.in/ef-hzkmG

Klarna cut 700 customer service roles. Then spent 2025 rehiring them. Customer satisfaction collapsed. The savings disappeared. 12 months of disruption to end up back where they started. This isn't a cautionary tale about AI. It's a cautionary tale about the wrong target. Most boards are asking their CX and operations leaders to cut headcount. That's the pressure. But the companies finding sustainable AI savings aren't the ones cutting fastest. They're the ones who designed the human-AI combination correctly from the start. Gartner predicts 50% of companies that replaced staff with AI will rehire by 2027. The unit of measurement is wrong. And using the wrong metric is expensive. On 28 May, GetVocal CEO Roy Moussa sits down with Kane Simms, CEO & Founder of VUX World, to break down what sustainable AI savings actually look like and how to lead that conversation with your board. The webinar will cover: - Why headcount is the wrong ROI metric for AI and what to use instead - The pattern behind every organisation repeating the Klarna mistake - Where AI genuinely drives compounding savings in customer experience - How to structure people and AI together so value holds - How to handle the board conversation when they're pushing for cuts your strategy can't support Join the enterprise power session on 28 May 2026 at 5PM GMT Register here: https://lnkd.in/gnNr3Mk5

Find out how the smartest BPOs are turning AI into a competitive edge in our latest eBook.

GetVocal AI being named Customer Experience Platform of the Year at the RetailTech Breakthrough Awards 2026 is more than a milestone. It’s another clear signal that the market is moving in one direction: enterprises no longer accept the false trade-off between automation and trust. For years, the retail industry has been told to embrace black-box AI and hope for the best. Hope it complies. Hope it performs. Hope it protects the customer experience. That era is ending. What leading retailers want now is simple: automation they can actually govern. That’s exactly what GetVocal was built to deliver. Transparent decision-making. Real-time human oversight. Compliance-ready governance. Enterprise-grade scale and speed, without sacrificing control. And the impact is measurable: 70% ticket deflection within three months 45% higher self-service resolution 31% fewer live escalations These are not vanity metrics. They are the natural outcome of an architecture designed for the real world, where AI works with human teams, not around them. GetVocal is in the hands of more than 100 enterprise teams in 23 markets. The companies winning are the ones that automate responsibly, scale intelligently, and keep trust at the center of every interaction. To our customers and partners who believed early: this recognition belongs to you as much as it does to us. And to the GetVocal team: you didn’t just build a product. You helped define where the industry is going next.