Frank AI Researcher

A customer tells you they cancelled because of the price. You log: Churn reason: Too expensive. And move on. But what if price wasn’t actually the main reason they left? I tested this with recently. The customer initially said the subscription had become too expensive. Then Frank kept asking follow-up questions. And the story started to change. The first answer was predictable. The subscription went from around $49/year to $150/year. Too expensive → cancel. But Frank didn't stop there. It asked: “What made you decide to cancel right when that email arrived instead of looking at other options?” Then: “What happened when you reached out?” Then: “How did that response make you feel about staying subscribed?” That changed the picture. The customer had actually contacted the creator before cancelling. They were an early customer and expected some flexibility. They were told the new price was the same for everyone. So they cancelled. But here's the interesting part. Later in the interview, they said they still loved the product. They were still using the old templates. They said they'd even consider subscribing again if the pricing changed. That's a very different churn story. The product wasn't necessarily the problem. The deeper issue was the combination of: → A significant price increase → Expectations as an early customer → The retention experience after reaching out This is what I found interesting about Frank. It's an AI customer research platform that can interview customers through conversations and adapt its follow-up questions based on what they actually say. Instead of stopping at: “Too expensive.” It keeps asking: “Why?” And sometimes that's where the useful insight starts. Because a cancellation survey gives you a category. A conversation gives you the real context. Try here: https://lnkd.in/gBpmCgWb #AI #Retention #Churn #Automation | Paid partnership with Frank

Talk to Customers at Every Stage of the Journey! From early discovery and concept testing to long-term retention and revenue optimization, Frank AI Interviewer helps you uncover needs, reduce churn and unlock customer-led growth, so you can build products that shine. Turn Customer Conversations into a Sales Engine. Increase feature adoption by 2X. Reduce churn by 20%.

Meet Frank, an AI Researcher that conducts customer interviews at scale. Frank runs voice interviews with hundreds of customers and turns them into clear, actionable insights. Talking to customers is the single most reliable way to build something valuable. But in reality, research is still mostly limited to large companies. We wanted to change that. With AI, anyone can now run meaningful research at scale, without the usual time and cost. Frank helps you understand what your customers actually want, why they churn, what resonates and what doesn’t. Yeah… and one interesting thing we noticed: People tend to be more honest with AI... 🤷♂️ There’s no pressure. No need to be polite… That’s why we called it Frank 😀 Try it out yourself https://www.hifrank.ai/ We've prepared something for the early ones. Launch bonus: $50 off your first month + 200 extra credits. To claim it: - Like this post - Comment "Frank AI" - Repost Then DM me the email you signed up with and we'll apply your bonus. #CustomerResearch #AITools #UserResearch #ProductManagement #StartupTools #VoiceOfCustomer

Get a Month of Customer Research Done in Under 24 Hours with AI Frank runs 100s of AI moderated customer interviews overnight and tells you exactly what to build, fix, or launch next, in your customers’ own words.

We just launched the Frank widget. It integrates with your cancellation page and interviews every customer who churns. Most cancellation surveys are shallow. And team-led interviews can create so much pressure that customers avoid sharing the real reason they left. Just like in this video... 😅 Frank asks the right follow-up questions, goes deeper, and uncovers what actually caused the cancellation. And people are more frank with Frank. 🤷♂️ So your team can stop guessing and start fixing the problems that drive churn. Check it out 👉 https://lnkd.in/dhTZDzVY #Frank #Cancellations #Churn #Retention #AI #Researcher