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The impact of AI on labor costs may not be as straightforward as everyone seems to think. Between the two poles of "people bad / robots good" and "AI is an affront to the indomitable human spirit", there's a lot of grey area. I recently got to sit down with Justin Reinert, MA, CPTD, SPHR and the folks over at Performance Accelerated Learning to talk about all things leadership in the new age of AI. If you’re interested in the future of leadership and culture in the age of AI, have a listen to the full episode on YouTube.

See Fixify’s AI-powered help desk in action with a self-guided tour. Watch how smart automation, sentiment analysis, and real-time insights reduce IT chaos and keep users happy.

You don’t see user frustration in the dashboard. But you feel it. In the workarounds that keep multiplying. In the Notion pages that no one sanctioned but everyone uses. In the 11-person Slack thread about a missing login. And the cause is usually the same: A help desk so slow, so clunky, so “your ticket is very important to us” that it trains people not to ask for help. That’s why we built Fixify. To show you: → where users drop off → what never becomes a ticket → and where your people quietly start building systems of their own By the time the “forget it, I’ll do it myself” rate goes up, the real damage is already done. Because when users stop complaining, it doesn’t mean they’re happy. It means they’ve stopped believing anyone’s listening.

Your help desk metrics might be lying to you. We analyzed thousands of tickets to uncover the uncomfortable truth about what separates average IT support from exceptional service. The findings will challenge everything you thought you knew.