DigitalGenius

Pink Boutique Ltd are growing very rapidly. The pace of growth was putting pressure on its customer service team. Response times were stretching between 24-48 hours, and in a competitive fashion environment that was a problem. After an initial attempt at working with an AI provider, Jack Garrick and the team came to DigitalGenius. Since then, there has been a 66% reduction in first response time, their AI Agent is handling between 4 and 5 agents' work every month, and Trustpilot scores have increased 0.3 points from 4.3 to 4.6. The team have been able to shift the balance of their work towards sales, adding value to the business and the other brands in the Rowen Group. Here's what the team had to say:

Don't spend a fortune on a generalist AI solution. We've been automating ecommerce conversations for 10 years. We know what we're doing.

Answering customers is the easy part. Doing what they need you to do for them – that takes more work. We've done the difficult bit for you.

There's gold in your customer conversations. Rapidly act on the insights and continuously improve your customer experience.

Deflecting customers is not the goal of good customer service. DigitalGenius aims to fully resolve as many tickets as possible.

Use customer service to drive sales with Agentic Commerce. Give product advice and recommendations and convert shoppers to buyers 24/7.